Job Title: Senior Operations Manager
Location: Pittsburgh, PA 15219
Pay Rate: $32.00/hr
Job Type: Temp to Permanent
Hours: 8:30 am - 5:30 pm (must be flexible). Location is open 7:30 am - 6 pm. Sr Site Manager will work extended hours or adjust schedule as necessary to accommodate site needs.
Interview Process:
- Interview format(s): Phone, video, onsite.
- Team 1st meetings; 2nd & 3rd round in-person.
- Number of interview rounds: 3.
- Final round will be a client meet & greet for those who make it past round 2.
- Interview duration: 30-minute initial meeting; 1-hour final 2 sessions.
Requirements:
- 5+ years of operations, office services, facilities, workplace experience, or managed services leadership experience.
- Proven experience leading teams, including coaching, performance management, training, and employee development.
- Experience supporting multiple locations, remote teams, or geographically dispersed employees.
- Strong customer relationship management skills with the ability to build trust and credibility with office leadership and key stakeholders.
- Experience managing service delivery in an SLA-driven environment with accountability for metrics and reporting.
- Demonstrated success overseeing high-volume operational workflows such as digital mail, scanning, print production, records management, mail services, or similar business support functions.
- Advanced Microsoft Office skills, particularly Excel, Outlook, Teams, and PowerPoint.
- Strong analytical, organizational, and problem-solving skills with the ability to make sound decisions independently.
- Excellent verbal and written communication skills with executive-level professionalism.
- Ability to manage multiple priorities, respond to escalations, and maintain service excellence in a fast-paced environment.
- Experience preparing and presenting monthly operational metrics, business reviews, and performance reporting.
- Ability to serve as the primary backup to the Senior Services Operations Manager and provide remote leadership support across a multi-site account structure.
- Preferred: Legal, professional services, financial services, healthcare, or corporate headquarters experience.
- Preferred: Experience supporting digital mailroom operations, production print, and scanning environments.
- Preferred: Experience managing customer-facing services for 100+ employees.
- Preferred: Experience supporting single-person and small remote site operations.
- Business casual dress code.
Responsibilities:
- Lead a 3-person team at the largest office within a 13-location legal services account.
- Serve as the designated successor and operational right-hand to the Senior Services Operations Manager.
- Provide team leadership, including coaching, performance management, training, and employee development.
- Drive customer success and maintain strong relationships with office leadership and key stakeholders.
- Ensure SLA performance and service delivery standards are consistently met.
- Support multi-site operations and provide remote leadership across the account.
- Oversee high-volume operational workflows, including digital mail, scanning, print production, records management, mail services, and similar business support functions.
- Manage multiple priorities and respond effectively to escalations.
- Prepare and present monthly operational metrics, business reviews, and performance reporting.
- Maintain service excellence in a fast-paced environment.
- Provide operational coverage and leadership support as needed to accommodate site requirements.
Company Description: Compunnel Inc boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.
"GA01"
Pay: $32.00 per hour
Experience:
- Operations management: 5 years (Required)
Work Location: In person
