About the Role
We are looking for a friendly, reliable, and guest-focused Front Desk Agent to join our team at Avid by IHG. As the first point of contact for guests, you will play a key role in delivering a smooth, efficient, and welcoming experience while upholding brand standards.
Key Responsibilities
- Greet guests in a friendly and professional manner during check-in and check-out
- Process reservations, cancellations, and room assignments accurately
- Handle guest inquiries, requests, and concerns promptly and professionally
- Maintain knowledge of hotel services, amenities, and local area information
- Ensure compliance with IHG Hotels & Resorts brand standards
- Balance cash drawer and complete end-of-shift reports
- Coordinate with housekeeping and maintenance to ensure room readiness
- Answer phones and respond to emails in a timely manner
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- Previous customer service or hotel front desk experience preferred
- Strong communication and interpersonal skills
- Basic computer skills (PMS experience is a plus)
- Ability to multitask and stay organized in a fast-paced environment
- Flexible schedule, including evenings, weekends, and holidays
- Reliable and punctual
- Knowledge in Opera PMS (Preferred)
What We’re Looking For
- A positive, team-oriented attitude
- Strong attention to detail
- Problem-solving mindset
- Commitment to delivering excellent guest service
Compensation & Benefits
- Competitive hourly pay
- Opportunities for growth within the company
- Training and development
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
