Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your expertise in office management, communication, and technical proficiency will help create a positive experience for every customer. If you thrive in a fast-paced environment, enjoy problem-solving, and possess strong organizational skills, this is the perfect opportunity to grow your career while making a meaningful impact.
Qualifications
- Property & Casualty Insurance license or willingness to obtain within two months of employment; licensing costs covered by the company.
- Strong communication skills across multiple channels including phone, email, text, and face-to-face interactions.
- Ability to work independently with minimal supervision while staying organized and focused.
- Reliable, honest, and trustworthy with a professional attitude.
- Previous customer service experience is preferred but not required.
Responsibilities
- Process all client account updates for home, auto, and business insurance policies accurately and efficiently.
- Maintain organized files and ensure all documentation is current and correct.
- Follow up promptly with clients and prospects to address their needs.
- Schedule appointments for clients and prospective clients.
- Respond to phone calls, texts, and emails in a professional manner.
- Track and deliver timely communications to clients.
- Collect referrals, testimonials, and references from satisfied clients.
- Attend relevant training sessions and team meetings.
- Prepare for and participate actively in employee development discussions.
- Continuously update knowledge of company products and services.
- Contribute ideas to improve systems, processes, and client experience with managerial approval.
- Prioritize the client's best interests in all interactions.
- Conduct in-person meetings with clients to review insurance policies once trained.
Compensation & Benefits
- Pay: $18–$22/hour, depending on experience.
- Once licensed, you'll receive a $1/hour raise.
- Opportunities to earn quarterly bonuses through cross-selling, plus annual bonus opportunities.
- Paid time off: 5 days after your first 6 months, increasing each work anniversary.
- A $300/month stipend to be used for your own health insurance.
Licensing
- Property & Casualty Insurance license — you'll obtain this within 2 months of your start date if you're not already licensed.
- Get licensed before or within 30 days of your start date and earn a $500 bonus!
- We cover the cost of your study materials and licensing exam.
Location & Schedule
- Based out of our Nampa, ID office — you'll have your own dedicated workspace.
- Full-time, 40 hours/week, Monday–Friday, 8:00am–5:00pm with a 1-hour lunch.
Join us to become part of an energetic team committed to delivering outstanding service! We value proactive individuals who excel at multitasking and thrive on creating positive experiences for every customer they serve. This paid position offers a rewarding environment where your skills in office management, communication, and technical tools will be recognized and celebrated!
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
