The opportunity
You will take ownership of a recurring maintenance route of residential and commercial accounts, visited on schedules ranging from twice monthly to once per quarter. After training, you will usually work independently in a company vehicle and become the familiar, trusted face our clients see at their homes and businesses.
Your job is to keep every pond healthy, attractive, and operating correctly; keep every client informed; and keep every visit, note, recommendation, and follow-up organized. The right person notices small problems before they become expensive ones and does not leave a property until the work meets our standard.
What you will be responsible for
Own a recurring route. Plan and complete scheduled visits efficiently, arrive within communicated windows, track service frequency, and make sure no account or follow-up is overlooked.
Communicate with clients. Confirm or communicate route timing as required, greet clients professionally, explain what was completed, answer routine questions, fill out our internal forms and communicate concerns or recommendations clearly wit management and clients..
Maintain excellent water quality. Make appropriate adjustments within company procedures, monitor algae and clarity, and protect the health of fish and aquatic plants.
Keep ponds beautiful. Remove debris, clean skimmers and filters, manage algae, trim or tidy aquatic plants, clean viewing areas and edges, and leave the water feature and surrounding work area noticeably better than you found it.
Inspect the entire system. Check pumps, plumbing, filtration, water levels, autofills, lighting, waterfalls, and visible components. Identify leaks, failing equipment, abnormal fish behavior, or other concerns early.
Perform seasonal and deep cleaning. Complete full pond drain-and-cleans and safely net, handle, hold, and return koi and other pond fish.
Document every visit. Record work completed, water-quality observations, equipment concerns, products used, client conversations, photos and videos, and needed follow-up accurately and promptly.
Protect the client experience. Respect the property, close gates, keep hoses and tools controlled, clean up completely, drive and park considerately, and communicate immediately if something does not go as planned.
Recommend needed work. Recognize repairs, upgrades, treatments, or additional services that would benefit the client, document the need, and communicate it without using high-pressure sales tactics.
Care for company resources. Keep the assigned vehicle, tools, tanks, testing supplies, and service materials clean, stocked, organized, and ready for the next day.
What success looks like
-Scheduled accounts are completed on time
-Ponds are consistently clear, healthy, clean, and attractive, with water-quality or equipment problems identified early.
-Service notes and photos/videos are complete enough that another team member can understand exactly what happened at the property.
-Clients know you, trust you, and feel comfortable asking questions because you are friendly, knowledgeable, and professional.
-Follow-ups, product needs, repairs, and unusual conditions are communicated to the office before they become missed commitments.
-Your vehicle and equipment remain clean, organized, stocked, and safe.
-You can manage a changing day without constant supervision while still asking for help before guessing on an unfamiliar problem.
The person who will do well here
-You are extremely detail-oriented and take personal pride in finished work.
-You are warm, friendly, outgoing, and comfortable speaking with homeowners, property managers, and business clients.
-You maintain a clean, neat, work-appropriate appearance every day. This is a client-facing service role.
-You are organized enough to manage many recurring accounts, service notes, client requests, supplies, and follow-ups without being repeatedly reminded.
-You are dependable. Clients and teammates can count on you to arrive, communicate, and finish what you start.
-You work well alone and make sound decisions without needing someone beside you all day.
-You notice when something is unusual, investigate it, and communicate it instead of ignoring it.
-You are coachable and willing to learn water chemistry, koi health, filtration, pumps, plumbing, aquatic plants, and our service standards.
Non-negotiable requirements
-Valid driver's license and an insurable driving record; comfortable driving a company service vehicle throughout the Oklahoma City metro area.
-Able to repeatedly lift and move up to 80 pounds, bend, kneel, climb, pull hoses, handle equipment, and work on uneven or wet surfaces, with or without reasonable accommodation.
-Willing and able to work outdoors year-round in Oklahoma heat, cold, wind, light rain, mud, and direct sun.
-Comfortable getting wet and dirty and safely handling koi and other pond animals.
-Basic ability to use common hand tools and a smartphone for routes, photos/videos, notes, and client communication.
-Available for a full-time Monday-Friday schedule. Days commonly run 8-10 hours, and start/end times can vary with route volume, weather, season, and client needs.
-Able to pass job-related pre-employment screening.
What we offer
Starting pay: $19-21 per hour, based on relevant experience and demonstrated fit.
Employment: W-2 employment and paid training.
Benefits: Health insurance and paid time off.
Bonus: End-of-season bonus, subject to company program terms and eligibility.
Equipment: Company vehicle and tools for assigned route work.
Training: Pond maintenance, water quality, koi care, filtration, troubleshooting, repairs, aquatic plants, and water-feature construction.
Team: A small, hardworking group that cares about craftsmanship, client relationships, and doing the job correctly.
How to apply
Submit your resume and answer all of the application questions below. Complete, thoughtful answers are required. Applications that skip questions or provide one-word answers may not be considered
Pay: $19.00 - $21.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Can you reliably report to 1120 S Broadway in Edmond for a full-time Monday-Friday schedule, generally beginning around 7:30 a.m., with days commonly lasting 8-10 hours?
- Are you comfortable getting wet and dirty and safely handling live koi and other pond animals? [Yes / No]
- This position starts at $19-21 per hour, depending on experience. Is that range acceptable to you?
- Long answers are preferred: In your own words, what are the three most important parts of this job?
- Long answers are preferred: Give a specific example of a time you worked independently and had to keep several stops, customers, tasks, or deadlines organized. What personal system did you use so nothing was missed?
- Long answers are preferred: What interests you about maintaining koi ponds and managing a recurring customer route? Why do you believe this position fits you?
- Long answer preferred: Why should we consider you for this position? What sets you apart from other applicants?
- This job is based in Edmond and requires driving a company vehicle throughout the Oklahoma City metro. Do you have a valid driver's license and an insurable driving record? [Yes / No]
- Can you repeatedly lift and move up to 80 pounds and perform frequent bending, kneeling, pulling, climbing, and work on wet or uneven surfaces, with or without reasonable accommodation? [Yes / No]
- Are you willing to work outdoors year-round in Oklahoma heat, cold, wind, light rain, mud, and direct sun? [Yes / No]
Work Location: In person
