Scheduling & Staffing Coordinator
(M-F, 9am-5pm; rotational on-call weekend)
Overview:
The Scheduling Coordinator is responsible for (1) ensuring that client care schedules are up to date and staffed in order to ensure that clients are receiving the highest level of support services and continuity of care, (2) ensuring effective management of caregivers, and (3) maintaining adequate supply of caregivers by continually recruiting and hiring. This position entails applying initiative in day-to-day operations including participating in new client development programs.
This is an in-person full time position, and plays a key role within the operations/management team. There is also opportunity for advancement within the company.
Primary Areas of Responsibilities:
Scheduling-related activities
Phone in-takes
Recruiting, on-boarding and training new-hires
Establishing trust, credibility and positive working relationships with caregivers, clients and client families through timely and reliable communications by phone, text and emails
Essential Duties and Responsibilities:
Regular communication with caregivers, clients, and client families
Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs
Monitors daily visits to ensure all caregiver shifts are completed for our clients
Fills in shifts if there is a change or cancellation in a client or caregiver schedule
Communicates new assignments and/or schedules changes to caregivers and clients
Supervises caregivers in all aspects of their day-to-day job duties and responsibilities
Takes charge of all aspects of recruiting, hiring, onboarding and training of caregivers, with the goal of always maintaining an adequate supply of caregivers deployable within service area
Assists team with processing data to initiate accurate payroll and billing processes
Performs general administrative/office tasks
Participates in client care conferences as needed
Works with others to assist in resolution of issues
Weekly reporting of accountabilities
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
[email protected]
