ONCOLOGY PRACTICE MANAGER - CALVERT MEDICAL GROUP

Calvert Health System -
Prince Frederick, MD

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Job Details

Full-time
$30 - $44 an hour

Qualifications

Customer service
Supervising experience
Bachelor's degree

Full Job Description

JOB DESCRIPTION DETAILS
- Job Summary:
  - The Cancer Center Practice Manager is responsible for the day-to-day operational, financial, quality, and personnel management of the oncology practice. In an integrated cancer program, this role serves as the operational leader, ensuring efficient, patient-centered, high-quality care while supporting strategic growth and regulatory compliance.
- Education:
  - Bachelor's Degree required. Some undergraduate or certificate-level coursework preferably in health or business administration-related field, or Master’s degree in related fields preferred.
- Registration/Certification/Licensure:
  - Unexpired, unsuspended driver’s license required if incumbent will be required to drive as part of their routine job duties.
- Experience:
  - Requires a minimum of 3 years of customer service, administrative, or clinical support and supervisory experience, preferably in ambulatory care, Surgery & Oncology, or physician practice settings. Supervisory experience may include official or unofficial roles with exposure to management assignments where leadership skillset is evident.
- Other Requirements:
  - Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
  - Key Responsibilities
    
    Operations Management
    
    Oversee daily clinic operations across medical oncology, hematology, infusion, and supportive care services.
    
    Ensure efficient patient flow, scheduling, registration, and coordination of care.
    
    Monitor clinic productivity, capacity, and access metrics.
    
    Implement operational improvements to reduce wait times and enhance patient experience.
    
    Coordinate with hospital departments, including pharmacy, laboratory, imaging, and finance.
    
    Staff Leadership and Human Resources
    
    Directly supervise clinical and non-clinical staff.
    
    Recruit, onboard, orient, and retain qualified personnel.
    
    Conduct performance evaluations and coaching.
    
    Manage staffing schedules and productivity.
    
    Foster employee engagement and professional development.
    
    Support a culture of accountability, teamwork, and safety.
    
    Financial Management
    
    Develop and manage departmental budgets.
    
    Monitor revenue cycle performance, including:
    
    Charge capture
    
    Coding accuracy
    
    Prior authorizations
    
    Denial management
    
    Accounts receivable
    
    Analyze financial performance indicators.
    
    Identify opportunities for cost reduction and operational efficiency.
    
    Support implementation of biosimilars and other value-based initiatives.
    
    Quality and Regulatory Compliance
    
    Ensure compliance with:
    
    Commission on Cancer standards
    
    American Society of Clinical Oncology and Oncology Nursing Society guidelines and standards
    
    The Joint Commission standards
    
    Calvert Health policies and procedures
    
    Centers for Medicare & Medicaid Services requirements
    
    State and federal regulations
    
    Support quality improvement projects using PDCA or similar methodologies.
    
    Monitor quality and patient safety metrics and Safety Net requirements
    
    Participate in accreditation preparation and survey readiness.
    
    Oncology Program Development
    
    Support cancer program strategic planning.
    
    Evaluate opportunities for growth in oncology and hematology services.
    
    Assist with service line expansion and physician recruitment.
    
    Support implementation of new therapies, technologies, and care models.
    
    Collaborate with cancer committee leadership.
    
    Collaborate with Shared Governance Council.
    
    Patient Experience and Navigation
    
    Monitor, trend, and distribute patient satisfaction scores and feedback.
    
    Improve access to care and reduce barriers to treatment and follow-up care.
    
    Coordinate navigation, survivorship, and supportive care services.
    
    Ensure a patient-centered approach throughout the continuum of care.
    
    Data Analytics and Performance Monitoring
    
    Develop and maintain operational dashboards.
    
    Track key performance indicators (KPIs), such as:
    
    New patient volume
    
    Infusion chair utilization
    
    Provider productivity
    
    Treatment start times
    
    No-show rates and appropriate medical record documentation
    
    Financial performance
    
    Patient satisfaction
    
    Present reports to oncology executive leadership and cancer committees.
    
    Value-Based Care and Population Health
    
    Support oncology initiatives related to:
    
    Alternative payment models
    
    Value-based care
    
    Population health management
    
    Care coordination
    
    Monitor quality and cost performance metrics.
    
    Assist with payer contracting and performance reporting.
    
    Collaborate with the Finance team and Financial Navigator
    
    Responsibilities Particularly Important at CalvertHealth
    
    Given CalvertHealth's focus on oncology growth, CoC accreditation, QOPI alignment, and preparation for the Maryland AHEAD model, the practice manager should also:
    
    Lead implementation of ASCO/ONS chemotherapy safety standards.
    
    Support CoC quality improvement initiatives and accreditation readiness.
    
    Drive biosimilar adoption strategies.
    
    Improve referral management from primary care and specialty providers.
    
    Optimize infusion center capacity and scheduling.
    
    Develop oncology operational dashboards for Cancer Committee review.
    
    Partner with finance and physician leadership to improve oncology service line profitability while maintaining quality outcomes.
    
    Support multidisciplinary cancer conference operations and follow-up.

Location: Calvert Health System · CMG ONCOLOGY SERVICES
Schedule: Full Time, Day Shift, M-F

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