IT Support Technician
Job Description
The IT Support Technician will be responsible for maintaining and supporting on-demand IT and subscription-based managed network services. The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment.
Job Duties
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Install, configure, and maintain software and hardware.
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Work with clients remotely to diagnose and repair technical issues.
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Ensure the efficiency and security of customer networks.
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Assist with client network infrastructure installs.
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Maintain and monitor managed client WIFI systems.
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Update customer equipment with software patches and firmware.
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Administer and maintain client security suite.
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Provide remote support to company IT technicians and support staff.
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Perform basic network administration tasks for users and email clients, etc.
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Communicate effectively with customers via phone, email, and ticketing system.
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Troubleshoot any type of IT customer issue and resolve quickly.
Requirements
- Must be exceptionally detail oriented.
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Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
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Must be highly skilled using remote IT diagnostic tools and techniques.
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Must have an excellent understanding of all commercial sales products and their use case, especially on demand IT and managed services.
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Must thrive in a fast-paced environment and respond positively in high priority situations.
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Must be flexible to meet the needs of customers including evening or weekends, if necessary.
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Must be able to travel offsite to meet with customers and/or AMA departments.
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Minimum 2 years' experience in IT or related industry preferred.
