Location: Nashville International Airport (BNA)
Rate of Pay: $19.00 per hour
The Passenger Assist Lead serves as a frontline leadership support position for the Passenger Assist Team at Nashville International Airport (BNA). Reporting directly to the Passenger Assist Coordinator, the Lead assists in overseeing daily shift operations and ensures that ADA passenger assistance services are delivered safely, professionally, and efficiently. This role provides direct support to team members during assigned shifts (1st, 2nd, or 3rd) and helps maintain consistent operational standards across the airport.
The Passenger Assist Lead supports zone coverage and assignment distribution, provides real-time direction to Passenger Assist Agents, and helps ensure adequate staffing levels throughout the shift. The Lead monitors attendance and punctuality, reinforces professionalism expectations, and communicates operational updates from the Coordinator to the team. In the absence of the Coordinator, the Lead may serve as the acting shift leader to ensure uninterrupted operations.
This position plays an important role in maintaining ADA compliance, safety standards, and high-level customer service performance. The Lead assists with onboarding support and training reinforcement, provides coaching when minor performance concerns arise, and escalates more significant matters to the Coordinator as needed. The Passenger Assist Lead is expected to maintain strong visibility in the operation, respond professionally to passenger concerns, and model appropriate workplace conduct at all times.
Candidates must demonstrate reliability, accountability, and strong communication skills in a fast-paced airport environment. The ability to obtain and maintain a TSA security badge is required, which includes successfully passing a background check and meeting all airport security requirements. A consistent attendance record and positive performance history are essential. Knowledge of ADA standards and airport operations is preferred.
Delivering World-Class Service Since 2004 Chandler & Campbelle Investment Group, widely known as CCD, is a nationally recognized operations and staffing solutions firm specializing in airport services, transit systems, public-facing facilities, and business support operations. Founded in 2004 and headquartered in Palm Beach Gardens, Florida, CCD is a certified minority-owned business operating across 32 airports in 22 states, with a growing footprint in transportation, logistics, hospitality, and public-sector operations. For more than two decades, CCD has built a strong reputation for reliability, excellence, and innovation, partnering with major airports, transportation authorities, and global service providers to deliver outcomes that exceed expectations. We support clients by providing highly trained teams, exceptional customer experience programs, and seamless operational support that keeps facilities running safely, efficiently, and professionally.
