Customer Service Representative
Position Summary:
The Customer Service Representative processes and resolves customer service inquiries and concerns as part of the Customer Service department.
Duties:
- Respond to customer inquiries and questions regarding quotes and orders, lead times, and product specifications via phone, email, and chat.
- Maintain accurate and up-to-date records of customer interactions and follow-ups.
- Provide information regarding company products and services.
- Resolve customer concerns in a professional and timely manner.
- Proactively communicate delays, product updates, and shipment tracking to customers.
- Routinely follow-up on open items such as open quotes, pre-payments, and responses to customers.
- Ability to follow company processes and procedures.
- Maintain accurate and up-to-date customer service records.
- Interact internally with engineers, physicists, and supply chain.
- Ability to collaborate with all internal departments as needed.
- Performs other duties as assigned.
Required Skills/Abilities:
- Solid verbal and written communication skills,
- Ability to be prompt, accurate and consistent
- Strong interpersonal skills.
- A Service-First mindset with focus on problem-solving and long-term client satisfaction
- Proficiency in Microsoft Office and CRM systems, SAP is preferred. 
- Strong attention to detail and data entry skills.
- Ability to multitask, prioritize and manage time effectively.
- Self-motivated with the ability to work independently or on a cross-functional team
Desirable Skills/Abilities (Not Required):
- Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
- Strong Technical skills, preferred
Minimum Education and Experience:
- High School diploma or equivalent. Technical training a plus.
- 2 years of Customer Service experience.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Occasionally must be able to lift and/or carry up to 15 pounds.
