Company Overview
DD Imaging Inc. is a rapidly growing company with our main headquarters located in Wall, NJ, with a second location in Salt Lake, Utah. We specialize in providing continuous remote cardiac monitoring products and services to ensure the highest quality of patient care. Our mission is to enhance the speed and accuracy of arrhythmia diagnosis, providing clinicians with the tools they need to improve patient outcomes in cardiovascular care.
Summary
Visit for more details: http://ddimagingusa.com
Reports to
VP Clinical Systems
Key Responsibilities
- This is an onsite role at our NJ Control Center - this is not a work-from-home position.
- First on-scene for overnight technical emergencies: monitoring feeds, network connectivity workstations and servers.
- Diagnosis of network and data feeds- manage escalation to ticket resolution.
- Execute power contingency procedures: UPS response, generator deployment and transfer, and restoration of utility power.
- Author and maintain runbooks for every recurring incident type: symptoms, diagnostic steps, fix and escalation paths.
- Test runbooks for usability.
- Conduct primary research for IT systems innovations and new AI automation opportunities that will improve the company’s IT suite.
- This position is not monitoring screens or patients and does not encompass EKG technical interpretation.
- Position includes weekends on a rotation schedule.
Secondary Responsibilities
The Night Systems Manager will be expected to take part in administrative support as needed to include:
- Own the overnight schedule. When someone calls out, calling backfill replacements.
- Complete the night operations checklist; every item done or annotated.
- Operational and HR QA checks
- Low-lift equipment boxing and labeling support
- Other administration tasks not described above as needed.
The Overnight Systems Technology Manager core role is technical: diagnosing and restoring the systems that keep monitoring live. Escalating to vendors, carriers or internal leadership only when the problem is genuinely beyond an on-site fix. Documentation is a defining deliverable of this role: Converting every fix into a runbook so that Digital Diagnostic’s overnight operation maintains resilience. High autonomy with strong IT troubleshooting skills required.
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Which have you personally worked with: Switches/Routers, Firewalls, VPN or onsite tunnels, KVM over IP, UPS and generator transfer or any others?
- Have you written technical documentation or runbooks that someone else then used without asking you questions? Please explain.
- Have you numb the sole technical person onsite during an outage, responsible for diagnosis and escalation?
Work Location: In person
