Front Desk & Customer Care Coordinator
The Lion’s Den Doggy Daycare / The Lion’s Mane Mobile Grooming
Vancouver, WA
Starting Pay: $18/hour
Schedule: Part-time to start, with opportunity to grow into full-time
Full-Time Schedule: Monday–Friday, 7:00 AM–4:00 PM
Do you love dogs, enjoy talking with people, and like keeping things organized?
We’re a growing, family-owned dog daycare and mobile grooming company looking for a friendly, dependable, and organized person to join our team.
You’ll be one of the first people our customers interact with and will work closely with our owners, groomers, and daycare team to keep appointments organized and make sure our customers have a great experience.
What You’ll Do:
- Answer customer phone calls and text messages
- Help new and existing customers schedule grooming and daycare appointments
- Learn our grooming services, pricing, breeds, and coat types
- Help organize mobile grooming appointments based on customer location and our groomers’ existing schedules
- Fill cancellations and schedule openings
- Follow up with new customer inquiries
- Greet customers and their dogs at the daycare
- Check customers in and out
- Keep customer and pet information organized and up to date
- Communicate schedule changes with customers and groomers
- Help keep the front desk running smoothly
Who We’re Looking For:
- Friendly, welcoming, and personable
- Reliable and punctual
- Comfortable and confident speaking on the phone
- Organized and detail-oriented
- Able to multitask in a busy environment
- A good problem solver
- Comfortable learning new software
- Comfortable around dogs of all breeds and sizes
- Hardworking and willing to take initiative
- Interested in becoming a long-term part of our growing company
Pet Experience Is a Plus
Previous experience working with dogs is highly preferred.
Experience at a dog daycare, grooming salon, veterinary clinic, boarding facility, pet store, or other pet-related business would be especially valuable.
Familiarity with common dog breeds, sizes, coat types, grooming terminology, and dog behavior is a big plus.
If you don’t have professional pet experience but are knowledgeable about dogs and are a quick learner, we’d still love to hear from you.
Our Culture
We’re a small, family-owned company built around hard work, integrity, kindness, accountability, and treating people with respect.
Our Christian faith is an important part of the values behind our company and how we choose to operate. We welcome employees and customers from different backgrounds and beliefs and expect everyone on our team to be respectful of our company’s values and workplace culture.
We’re looking for someone who wants to learn our business, take ownership of their role, and grow alongside us.
The position will start part-time while you’re trained on our systems, customers, and scheduling process, with the opportunity to grow into a full-time Monday–Friday, 7:00 AM–4:00 PM position.
Pay: From $18.00 per hour
Work Location: In person
