Overview
Join our dynamic healthcare team as a Call Center Representative specializing in Medical Appointment Setting! In this energetic role, you'll be the friendly voice guiding patients through scheduling their appointments, ensuring smooth communication between patients and healthcare providers. Your enthusiasm and attention to detail will help foster positive patient experiences while supporting clinic operations. This position offers an exciting opportunity to utilize your medical administrative skills in a fast-paced environment dedicated to delivering exceptional patient service.
Responsibilities
- Answer inbound calls promptly with professional phone etiquette, providing clear and courteous assistance to patients seeking appointment scheduling or rescheduling.
- Verify patient information accurately using Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks to ensure correct appointment details.
- Schedule, confirm, and modify appointments for various medical specialties, adhering to clinic protocols and care plans.
- Collect and review relevant patient documentation, including insurance details and medical records, maintaining strict compliance with HIPAA and clinical confidentiality policies.
- Collaborate with medical staff and administrative teams to coordinate appointment logistics efficiently.
- Maintain detailed logs of all interactions, update electronic health records accurately, and follow up on pending appointments as needed.
REQUIREMENTS
- Experience in call center environments or customer service roles, preferably within healthcare support or medical appointment setting.
- Strong proficiency in Microsoft Office tools and computer skills for efficient data management and communication
- Multilingual abilities are highly desirable to serve a diverse patient base effectively
- Excellent phone call management skills with a focus on professionalism, active listening, and problem-solving
- Ability to handle sensitive information with confidentiality and adhere to privacy regulations such as HIPAA
- Strong analysis skills for assessing patient needs quickly and providing appropriate solutions or guidance
Join us in making a meaningful difference by connecting patients with the care they need through energetic communication and meticulous attention to detail!
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Language:
- Spanish and English (Required)
Ability to Commute:
- San Marcos, TX 78666 (Required)
Work Location: In person
