Alamo Premier Mental Health Clinic (APHMC) is seeking a dependable, cross-trained Certified Medical Assistant (CMA) to support both front office and back office operations in an outpatient mental health setting. The ideal candidate is comfortable obtaining and documenting vital signs across all age groups and has experience with chronic disease management and/or pediatric patient care.
The ideal candidate is organized, adaptable, patient-centered, and comfortable supporting both administrative and clinical responsibilities as needed.
RESPONSIBILITIES
Front Office Support
- Greet and check in patients professionally.
- Answer phones and manage patient communication.
- Schedule, confirm, and manage appointments.
- Verify insurance eligibility and patient information.
- Collect copays and balances.
- Support patient check-out and follow-up scheduling.
Clinical & Back-End Support
- Collect and document vital signs.
- Assist with urine specimen collection and urine drug screening (UDS).
- Maintain accurate EHR documentation.
- Support referrals, prior authorizations, and medication refill workflows.
- Assist providers with clinical workflow needs.
- Maintain HIPAA compliance and patient confidentiality.
Cross-Training Expectations
- Support both front office and clinical operations.
- Assist with workflow coverage during high-volume periods or staff absences.
- Work collaboratively with providers and administrative staff.
Required Skills
- Strong communication, organizational, and multitasking skills.
- Proficiency with EHR/EMR systems and Microsoft Office Suite (Word, Excel)
- Knowledge of insurance eligibility, prior authorizations, referrals, copays, and basic medical billing workflows.
- Strong attention to detail, problem-solving, and ability to work in a fast-paced clinical environment.
- Compassionate, professional, team-oriented, and patient-centered approach.
Preferred Qualifications
- Experience with chronic disease management and patient monitoring.
- Experience obtaining and documenting pediatric vital signs.
- Experience working with pediatric and adolescent patients.
- Behavioral health, primary care, family medicine, or pediatric clinic experience preferred.
- Bilingual (English/Spanish) preferred.
Physical Requirements
- Ability to walk, stand, and sit for extended periods.
- Ability to assist patients with movement during vitals or specimen collection.
- Ability to operate standard office and medical equipment (blood pressure cuff, glucose-lipid machine; thermometer, scale, urinalysis test kits, computer, phone, copier).
This role offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering outstanding patient care. We value team work, collaboration, and diversity and are eager to welcome candidates who bring enthusiasm, professionalism, and a genuine desire to serve our community. Join us to advance your career while making a positive impact on the lives of those we serve!
Pay: $18.50 - $21.00 per hour
Benefits:
- On-the-job training
- Paid time off
Application Question(s):
- This is a fully in-office position in San Antonio. Are you able to reliably commute and work onsite during scheduled clinic hours (8am -5pm)?
- Why are you interested in this position?
- On a scale of 1–10 (10 being most confident), how confident are you in independently performing the responsibilities of this role with minimal training?
- On a scale of 1–5 (5 being most comfortable), how comfortable are you with insurance eligibility, prior authorizations, referrals, and copay collection?
- What does being a “cross-trained CMA” mean to you, and is this something you have done in previous roles supporting both front office and clinical workflows?
- What EHRs have you worked with before and you know well?
Work Location: In person
