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The Director of Employee Experience (HR) Technology is responsible for shaping the future of how work gets done at Mountain America Credit Union by defining and advancing an enterprise HR technology and AI vision that elevates the employee experience and positions the organization for long-term innovation. Reporting to the VP of Human Resources, this leader leads and develops a strategic, forward-thinking HR technology team, partnering across data, operations, and the business to align priorities and deliver integrated, scalable solutions that advance the digital employee experience. The role blends strategy, innovation, and product leadership to ensure HR technology is not only effective today but leading into the evolving future of work.
LOCATION
Remote & Hybrid-Remote Options Available
Mountain America Center
9800 S Monroe St
Sandy, Utah
SCHEDULE
Full-Time
To be effective, an individual must be able to perform each job duty successfully:
Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.
Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.
Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.
Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.
Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.
Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.
Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences.
Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.
Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.
Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Licenses, Certificates, Registrations
n/a
Computer/Office Equipment Skills
Demonstrated proficient skills with Microsoft 365 for corporate use, including CoPilot, Teams, Outlook, Word, PowerPoint, and Excel.
Other Skills and Abilities
Leadership and Organization Development
Scope and Strategic Impact
Analytical Thinking & Problem Solving
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
