We are seeking a detail-oriented and highly organized Returns & Authentication Assistant to support the efficient processing of returned merchandise across wholesale and select direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy, upholding authentication standards, and maintaining a seamless returns experience across the business.
The ideal candidate will have experience in retail resale, logistics, or returns processing, along with a strong understanding of luxury product authentication. This individual will work cross-functionally with Customer Experience, Wholesale, Finance, Operations, and Authentication teams to ensure all returned items are properly evaluated, documented, and routed in accordance with company standards.
Key Responsibilities:
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Process, inspect, and track incoming returns, ensuring accuracy, condition, and policy compliance
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Document return details, including reason codes and product condition, within internal systems
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Assess returned merchandise for authenticity and resale eligibility, escalating concerns as needed
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Partner with cross-functional teams to resolve return-related issues and support timely refunds, exchanges, or credits
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Maintain organized records and support inventory reconciliation efforts
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Assist the Authentication team with product verification and uphold strict authentication standards
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Identify and flag damaged, counterfeit, or non-compliant items for further review
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Contribute to process improvements to enhance efficiency and accuracy
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Maintain a clean, organized, and compliant workspace
Qualifications:
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1–2 years of experience in retail resale operations, logistics, returns processing, or a related field preferred
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1–2 years of experience in luxury authentication preferred
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Strong attention to detail and ability to manage high-volume workflows with accuracy
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Proficiency in inventory or order management systems is a plus
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Excellent communication and problem-solving skills
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Ability to work both independently and collaboratively
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High level of discretion when handling sensitive or high-value merchandise
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Flexibility to support business needs, including peak return periods
