Emergency Animal Hospital of Ellicott City is open 24/7/365 and we are seeking a full-time overnight experienced emergency veterinary technician shift lead to join our team!
EAH has proudly been serving our community for over 22 years, and we are excited to now be able to offer 24/7/365 care to our clients and their pets. We treat canine and feline patients on an emergency basis and see exotic species for both general practice and emergency care. We pride ourselves on our culture, with a high retention rate and a collaborative, supportive team. A passion for learning and teaching is another foundational value we seek and support in our hospital. Our doctors and support staff are team-oriented, positive, and dedicated to providing exceptional medical care.
Our veterinary technicians/assistants play a crucial role in providing support to our veterinarians and ensuring high-quality care for pets. This role involves working directly with animals, assisting with medical procedures and treatments, as well as performing diagnostic tests while offering compassionate care to both pets and their owners.
We are looking for someone who is professional, dependable, punctual, and passionate about caring for our patients. The ideal candidate will be a reliable, highly motivated team player possessing excellent written and oral communication skills. They will want to be an integral part of our practice as we continue growing and evolving as a hospital and team.
As a shift lead, the position includes all responsibilities expected of a veterinary technician with additional leadership responsibilities. The shift lead acts as the liaison between support staff, veterinarians, and clients. The shift leads report to the clinical support team manager and the practice manager.
This is a full-time position. Compensation for this role is $30 - $36 per hour based on experience, with opportunities for overtime. This includes the shift differential rate of $5 per hour applied to overnight shifts. Double time and a half pay is offered for working during designated holidays. We offer flexible shift scheduling: Shifts are typically 12 hours during overnight hours for this position. Employees are not required to work every weekend or every holiday, but weekend availability, as well as holiday availability is required. We offer a generous benefit package for full-time employees including health insurance, paid time off, scrub allowance, pet discount, and more.
Shift Lead Responsibilities
- Acts as a liaison between support staff, veterinarians, and clients
- Ensures the continuity of patient care throughout their shift
- Awareness for the status of all patients in the hospital, the tasks that need to be completed and gauges the workload
- Maintains a professional and safe environment in the hospital
- Refrains from and discourages negative talk or attitudes amongst the staff
- Demonstrates strong verbal and written communication
- Addresses and attempts to resolve any concerns clients may have during their shift. Ensures clear and professional communication with clients and attempts to provide an effective solution in a timely manner.
- Excellent critical thinking and problem-solving skills
- Assigns roles to support staff during their shifts and ensures that the roles are being followed. The shift lead may fill the roles themselves as needed
- Facilitates shift change activities, such as patient rounds, invoicing, financial updates, and the completion of the opening/end of shift checklists
- Resolves any interpersonal conflicts as they arise during the shift, ensuring they do not disrupt workflow or patient care. Communicates with hospital leadership to facilitate resolutions as needed.
- Maintains the integrity of all shifts based on hospital policies
- Assists in the training of new support staff
- Demonstrates a strong commitment to attendance and punctuality to scheduled shifts
- Other duties as assigned
Technician Responsibilities
- Providing general nursing care to outpatients and hospitalized patients
- Performing diagnostics (radiographs, phlebotomy, etc.)
- IV catheter placement
- Administration of medication and treatments, as ordered by a veterinarian
- Facilitate communication between veterinarians and clients
- Treat all clients and patients with professionalism, respect, and empathy
- Monitor patients under general anesthesia
- Maintain accurate and up-to-date patient records in the electronic health system
- Run in-house lab samples (we have a full suite of IDEXX in-house analyzers)
- Maintain hospital cleanliness
- Input charges, process payments, and finalize invoices for clients
- Create and present estimates for treatment and diagnostic plans to clients
- Answer incoming phone calls and field client questions and concerns, transfer phone calls to the appropriate person, take accurate messages
- Provide clients with clear and helpful information to educate them about their pets
- Promote a positive client experience
- Other duties as assigned
Requirements
- Our hospital is open 24/7/365. We are open during inclement weather and holidays. All employees are expected to have weekend and holiday availability.
- Previous leadership experience is required
- Minimum of three years' experience working as a veterinary technician
- Registered Veterinary Technician license valued but not required
- Emergency experience and experience in anesthesia and surgery is required
- Excellent written and oral communication skills with clients and team members
- High School diploma or equivalent
- Lifting and restraining: Being able to lift and carry up to 50 pounds from the floor to waist level, and to move patients from stretchers to tables
- Standing and walking: Being able to tolerate standing and walking for long periods of time
- Manual dexterity: Having a steady hand to handle animals, medical instruments, and laboratory equipment
- Physical stamina: Having the endurance to meet the physical demands of the job
Job Type: Full-time
Pay: $30.00 - $36.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
People with a criminal record are encouraged to apply
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Ellicott City, MD 21042 (Required)
Ability to Relocate:
- Ellicott City, MD 21042: Relocate before starting work (Required)
Work Location: In person
