Description:
Summary:
Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.
Responsibilities:
Telecommunication Tasks-
Obtain required information from insurance companies via telephone.
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Operate within the LoanServ environment to manage loan-related transactions.
LoanServ Processing-
Process tasks, post payments, and record payoffs in LoanServ.
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Update and maintain insurance information within LoanServ.
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Issue payments to insurance companies.
Administrative Tasks-
Research loan accounts and provide resolutions to discrepancies.
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Perform accurate and timely data entry for mortgage-related transactions.
Program and Claims Support-
Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
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Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
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Conduct detailed account research and provide analysis to management and customers.
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Deliver customer service support to lenders and servicers via email and phone.
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Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
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Execute all loss claim–related sub-tasks accurately and within required timelines.
Communication and Case Management-
Respond to phone calls, voicemails, status inquiries, and emails promptly.
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Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
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Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.
Bankruptcy Processing-
Process Chapter 13 and Chapter 7 bankruptcy cases.
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Maintain and update Form 410A Bankruptcy History documentation.
Why Join Us:
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Opportunity to contribute to impactful work supporting USDA loan initiatives.
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Competitive salary and benefits package.
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Career development and advancement opportunities.
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Supportive and collaborative team environment in St. Louis, MO
Requirements:
Qualifications:
Mid-Level Mortgage Clerk (3–5 years’ experience)
- 3–5 years of mortgage, banking, or loan operations experience.
- Demonstrated experience supporting USDA loan programs and systems.
- Solid knowledge of loan documentation requirements and compliance standards.
- Proven ability to manage multiple priorities and support a high-volume workload.
- Excellent written and verbal communication skills.
Security Requirements:
- U.S. Citizenship or Permanent Resident status required
- Ability to obtain and maintain NACIC background investigation
