Hope Mission Statement
The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
Position Purpose and Summary
A kitchen that produces thousands of meals a day is only as effective as its ability to get food where it needs to go — on time, at the right temperature, and intact. The Driver is the logistical link between HTM's central kitchen in North Hills and the sites across the San Fernando Valley and Los Angeles where people experiencing homelessness are waiting to be fed. That link has to hold.
Reporting to the Kitchen Logistics Manager, Drivers are responsible for the safe, timely, and accurate delivery of food, water, and supplies along assigned routes — loading and unloading vehicles, maintaining transport equipment, completing required logs, coordinating with site managers and kitchen staff, and supporting kitchen operations when not on route. The role spans three levels: Driver I focuses on reliable route execution and site communication; Driver II adds route optimization and new driver training; Driver III supervises the driver team, enforces safety standards, and serves as the operational lead for the logistics function.
Across all three levels, the standard is the same. Deliveries happen on schedule. Food safety protocols are followed without exception. Vehicle and equipment condition is maintained and reported. Problems are communicated right away, not after the fact. At HTM, getting food to a site is not just a logistical task. It is the final step in a process that begins with scratch cooking and ends with a meal served to someone who needs it. The Driver is accountable for that last mile.
Levels
Driver I
Coordinates delivery and communication efforts with each site regarding deliveries.
Focuses on ensuring the efficient operation of the kitchen through timely and accurate delivery support.
Collaborates with drivers and kitchen staff to maintain smooth logistics.
Responsibilities
Route Execution & Delivery
Follow assigned route and delivery schedule, ensuring all food, water, and supplies arrive on time and intact.
Load and unload delivery vehicles with items for transport including insulated food pan carriers, water, food, dry goods, and equipment.
Coordinate loading and unloading of deliveries with site managers, Chef-in-charge, Kitchen Logistics team, drivers, and security team.
Perform a comprehensive examination of all pickups and deliveries to ensure they meet required quality and accuracy standards.
Assist with donation pickups and complete any necessary paperwork.
Assist with load out and drop offs for meals with kitchen staff and other drivers.
Vehicle & Equipment Maintenance
Safely operate company vehicles and perform basic maintenance including maintaining operable gas levels, cleaning inside and outside of vehicles, and checking tire pressure.
Maintain and inspect company transport vehicles during all working hours; report any issues to the Chef-in-charge immediately.
Maintain and clean transport containers including insulated food pan carriers, storage containers, dollies, utility carts, and food pans.
Assist with walk-in refrigerator and freezer maintenance.
Communication & Reporting
Notify the Chef-in-charge or supervisor upon departure and return on route.
Notify the Chef-in-charge or supervisor of any issues or delays immediately.
Relay any comments, feedback, or Food Service-related issues to the Chef-in-charge in a timely manner.
Complete all required logs including mileage, service, water, delivery, and donation records.
Maintain precise records of all items picked up and delivered.
Inventory & Storage
Practice FIFO (First In, First Out) principles when stocking new deliveries.
Maintain inventory levels and ensure they are always sufficient to meet the demands of kitchen operations; notify the Chef-in-charge of any low stock levels.
Execute optimal storage strategies that enhance capacity utilization, ensuring systematic structure and ease of access.
Follow inventory control measures to reduce or prevent waste and spoilage.
Assist with inventory management: restock ingredient bins and notify supervisors of any low stock items.
Assist with water and food supply maintenance for all sites on the assigned delivery route.
Organize warehouse storage and dry storage areas.
Kitchen & Site Support
Assist with kitchen duties and maintenance outside of delivery routes during working hours.
Assist with cleaning and maintenance of all kitchen workspaces and storage areas.
Assist with trash disposal and maintenance.
Work with volunteers and workers who help in meal preparation and service.
Follow strict food safety regulations to maintain a safe environment for all.
Maintain a clean and sanitary workspace.
Perform any other tasks assigned with a positive attitude and a willingness to help.
Requirements
Valid California driver's license with an acceptable motor vehicle record meeting HTM's commercial insurance criteria.
Valid food handler certification required or must be obtained within 30 days of hire.
Ability to carry, lift, push, and pull up to 70 lbs. multiple times and sustain physical activity throughout the shift.
Ability to work in a standing position for extended periods and regularly bend and stoop.
Availability to work weekends and holidays as required.
Legal authorization to work in the United States.
Qualifications
High school diploma or GED required.
Minimum 2 years of driving experience; food service, delivery, or logistics environment preferred.
Experience with forklift, pallet jack, or straddle stacker preferred.
Skills
Safe vehicle operation and basic vehicle maintenance including fuel levels, tire pressure, and cleanliness standards.
Route execution and time management; ability to follow assigned schedules and adapt to delays or changes.
Accurate recordkeeping including mileage, delivery, donation, and service logs.
FIFO inventory practices and storage organization.
Clear and timely communication with site managers, kitchen staff, and supervisors.
Ability to work collaboratively across teams including kitchen, logistics, and site staff.
Mandatory Requirements:
Background Screening – Employment is contingent upon the successful completion of a criminal background check.
Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States.
Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Physical, Demands, Environmental Conditions, Equipment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
