At Simplicity Home Care, our mission is simple: Proudly Serving Those Who Served Us. We provide exceptional non-medical home care services to veterans and their families throughout Albuquerque and the surrounding communities.
We are seeking a compassionate, organized, and customer service-driven Care Coordinator who thrives in a fast-paced environment and enjoys solving problems while supporting both caregivers and the veterans they serve.
This position is ideal for someone who enjoys building relationships, thinking on their feet, and making a meaningful difference every day.
Responsibilities
- Coordinate schedules for caregivers and clients while ensuring continuity of care.
- Match caregivers to clients based on availability, skills, and client preferences.
- Respond quickly to call-offs and last-minute scheduling changes.
- Communicate with caregivers, clients, family members, and office staff in a professional and compassionate manner.
- Visit clients in their homes as needed to provide support and maintain strong relationships.
- Assist with client care when necessary.
- Maintain accurate scheduling records and employee/client files.
- Ensure company policies and procedures are communicated and followed.
- Collaborate closely with Client Care, Nursing, Human Resources, and other office departments.
- Monitor open shifts and proactively work to prevent interruptions in client care.
- Help create an exceptional experience for both our veterans and our caregivers.
Qualifications
- 1-2 years of scheduling, care coordination, home care, healthcare, or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Detail-oriented with excellent problem-solving skills.
- Comfortable using computers and learning scheduling software.
- Ability to remain calm under pressure and adapt to changing priorities.
- Positive attitude with a strong sense of accountability.
- Valid driver's license and reliable transportation.
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping people and providing exceptional customer service.
- Builds positive relationships with caregivers and clients.
- Is dependable, organized, and proactive.
- Thinks critically and finds solutions instead of focusing on problems.
- Communicates professionally and respectfully with everyone.
- Wants to be part of a team whose mission is serving our nation's veterans.
Why Join Simplicity Home Care?
At Simplicity Home Care, you'll join a team that truly cares about one another and the veterans we serve. We believe in supporting our employees, recognizing great work, and creating opportunities for growth.
We offer:
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- Ongoing training and professional development
- Advancement opportunities within a growing company
- The opportunity to make a real difference in the lives of our nation's veterans
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
