Description:
This position serves as the first point of contact for the Pella Showroom customer walk-ins and call-ins and contributes to sales success by properly directing customers to the appropriate department and answers product related questions. Must be a quick learner and have a desire to be a product expert. In addition, he/she will provide administrative assistance to sales and administration.
Responsibilities
- Provide exceptional customer service by assisting customers in person, by phone, and by email with sales, product demonstrations, service requests, quotes, and order pickups.
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Manage customer projects from quote through installation, including reviewing blueprints and specifications, processing orders, scheduling deliveries and installations, and serving as the primary customer contact.
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Coordinate inventory and product distribution by receiving shipments, organizing materials, maintaining inventory accuracy, and supporting installers and customers with product fulfillment.
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Support business development through customer follow-up, jobsite visits, sample procurement, sales support activities, and collections efforts.
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Maintain accurate records and efficient showroom and office operations, including data entry, petty cash management, office supply inventory, and a professional customer experience.
Requirements:
Minimum Qualifications
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High School Diploma
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2+ years of customer service, sales or another related field.
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Organizational, social and customer focus skills are necessary.
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Proficient with Microsoft Office, including Outlook, Word and Excel
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Strong math skills and data entry skills are required.
WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Prolonged periods of sitting at a desk.
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Extensive use of computer, keyboard and other office equipment.
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Often communicating with customers in person or on the phone.
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Occasional walking and lifting may be required.
IMPORTANT INFORMATION
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.
