Principal Responsibilities and Key Activities:
- Holds the Guest as their most important priority at all times
- Handles high-pressure situations calmly
- Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
- Understands all hospitality standards and holds self-accountable for them
- Must complete all required training on Dunkin University
- Contributes to inside and outside cleanliness standards
- Acknowledges all Guests and is highly responsive to needs and special requests
- Communicates Guest feedback to restaurant management
- Educates Guests on product line and added value available to them
- Adheres to all uniform and grooming standards
- Communicates in English and seeks assistance to improve communication skills
- Actively participates in meeting all cleanliness, safety and sanitation standards
Works with other Team Members:
- Treats people fairly and with respect
- Assists in training and coaching of new Crew Members
- Recognizes other team members for team contributions
- Actively learns and takes on new assignments and responsibilities
- Is accountable for their behavior and performance
- Shows up for work as scheduled and is ready to work on time
- Stays focused on the Guest and accomplishes all work assignments with excellence
- Responds positively to coaching and direction given
- Capable of counting money and making change
- Able to operate restaurant equipment (minimum age requirements may apply)
- Guest Focus – anticipate and understand guests needs and exceed their expectations.
Qualifications:
- Must be able to fluently speak/read English
- Capable of counting money and making change
- Must also be able to lift 30 lbs
- Able to operate restaurant equipment (minimum age requirements may apply)
- Guest Focus – anticipate and understand guests needs and exceed their expectations
Benefits Include:
- Weekly Pay
- Sick Time Off
- Employee Meals
- Medical Insurance with company contribution (full-time employees)
