Job Summary
The Coordinator of High School Programs and Services coordinates the provision of enrollment services for dual credit programs, to include program recruitment, student admission and registration, and transition activities. Supervises assigned staff.
Essential Duties and Responsibilities
- Provides support to the Director of High School Programs college initiatives.
- Supervises various aspects of the enrollment process for dual credit programs, including high school relations, student admission and registration, and matriculation of dual credit students at Texas Southmost College.
- Creates and maintains recruitment events and activities at local middle schools and high schools to promote dual credit programs to students and parents.
- Oversees College Navigators’ daily operations, including their assigned time at ISD’s.
- Trains and onboards all College Navigators.
- Holds semester trainings in preparation for registration dates each semester.
- Must be willing to travel regularly throughout the Rio Grande Valley (RGV) service area using reliable personal transportation to assist College Navigators and work in collaboration with ISD Counselors.
- Collaborates with the Office of Records to create all sections for dual programs, following the department’s procedures
- Collaborates with partnering ISD’s to facilitate dual enrollment student applications and registration processes for College Navigator and adheres to registration, admissions and program policies and procedures as they relate to the dual enrollment programs and populations.
- Plans, supports, and/or executes partner engagement activities including tours, career exploration events, and camps, as required.
- Assists with the development, implementation, and monitoring of related policies and standard operating procedures in collaboration with the college Student Services department.
- Validates accuracy of data in the CRM System, runs reports, and identifies areas of improvement for the college transition team.
- Coordinates with IT to facilitate constant updated reports for College Navigators
- Coordinates the College Navigators with the processing of admission documentation for dual credit students.
- Creates academic calendar with important dates to share with ISD.
- Creates communication plan for dual program students in Salesforce.
- Assists with the establishment of goals and objectives in support of the strategic plan for the Strategic Enrollment department.
- Assists in the budget development for the High School Programs and Services office.
- Assists in the development of the program outcomes for the High School Programs and Services office, monitors assessment of those outcomes, and develops plans of action for improvement based on the assessment of those outcomes.
- Maintains awareness of best practices, emerging trends, and new legislation relating to Admissions and Records department.
- Remains aware of and communicates changes in admissions standards, college placement tests, curriculum prerequisites, degree requirements, and restrictions and exceptions for transfer students.
- Maintains the integrity of the student database to ensure accuracy of records for local, state, and federal reporting; ensures compliance with requirements of external regulator and accrediting agencies.
- Assists in researching, analyzing, and resolving student disputes as they relate to records and registration.
- Assists with preparation and production of commencement and other college events, as assigned.
- Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the college.
- Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
- Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
- Completes duties and responsibilities in compliance with college standards, policies and guidelines.
- Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
- Completes all required training and professional development sessions sponsored by Texas Southmost College.
- Supports the values and institutional goals as defined in the College’s Strategic Plan.
- Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, staff, and community.
- Serves on committees as appropriate and as appointed by supervisor.
- Performs other duties as assigned.
Required Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A strong commitment to the mission of Texas Southmost College.
- Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
- Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
- Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
- Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and/or boards of directors.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Proficiency using e-tools in the delivery of recruitment services.
- Experience with working effectively in a team environment with a customer service focus.
- Excellent customer service skills and interpersonal skills.
- Excellent oral and written communication skills.
- Ability to handle sensitive and extensive confidential data.
- Problem solving skills and the ability to lead, instruct, and handle a large variety of details and to work with all levels of organization.
- Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
- Ability to perform and excel in a high-tech all-digital environment.
Required Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
- Associate’s degree from an accredited college or university with three (3) years of direct experience working in dual enrollment, community outreach, recruitment or admissions and records functional area in a college or university setting.
- Must have knowledge and experience with admissions-related rules and regulations in a higher education setting.
Preferred Education and Experience
- Bachelor’s degree from an accredited college or university with one (1) year of experience working in dual enrollment, community outreach, recruitment, or admissions and records.
- Bilingual in English-Spanish.
Certificates and Licensures
None Required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
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Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
Yes
With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.
