As a Barbershop Receptionist at Exclusive Barbershop, you will be the first point of contact for our clients. You will manage the front desk, handle customer inquiries, schedule appointments, and ensure a smooth and welcoming experience for all visitors. Your role is crucial in maintaining the efficiency and friendliness of our barbershop.
**Key Responsibilities:**
1. **Customer Service:**
- Greet clients warmly as they enter the barbershop.
- Answer phone calls and respond to emails in a professional manner.
- Address client inquiries and provide information about services offered.
2. **Appointment Scheduling:**
- Schedule and confirm appointments using our booking system.
- Manage the appointment calendar to optimize barber availability.
- Handle walk-in clients and manage waiting lists.
3. **Administrative Duties:**
- Maintain a clean and organized front desk area.
- Process payments, including handling cash, credit card transactions, and issuing receipts.
- Keep track of inventory and order supplies as needed.
4. **Communication:**
- Communicate effectively with barbers to ensure smooth service delivery.
- Relay messages and special requests from clients to barbers.
5. **Customer Relations:**
- Build and maintain positive relationships with clients to encourage repeat business.
- Address and resolve any client complaints or issues promptly and professionally.
**Qualifications:**
- High school diploma or equivalent.
- Previous experience in a customer service or receptionist role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using booking and scheduling software.
- Friendly and professional demeanor.
-Bilingual
**Working Hours:**
- Flexible hours, including weekends and evenings, depending on the barbershop's schedule.
**Compensation:**
- Competitive hourly wage that will increase based on performance of employee & babershop
- Benefits may include discounts on services and products, and other perks.
Pay: $10.00 - $12.00 per hour
Work Location: In person
