Tourmaline Skin Care & Laser is a luxury medical spa in the Tomball area specializing in advanced skincare, laser hair removal, corrective facials, and aesthetic treatments. We are looking for a professional, outgoing, organized, and sales-minded Front Desk / Patient Coordinator to become an important part of our growing business.
This is more than a traditional receptionist position. The ideal candidate will be responsible for creating an exceptional client experience while helping the business convert inquiries into appointments, keep the schedule full, and retain existing clients.
Key Responsibilities
- Answer phone calls, texts, and client inquiries promptly and professionally.
- Respond to new leads and follow up with potential clients who have not yet booked.
- Schedule and confirm appointments using our booking system.
- Follow up with missed calls, online inquiries, consultations, and appointment requests.
- Help fill cancellations and open appointment times.
- Reactivate existing and past clients who are due for treatments.
- Educate clients about our services, packages, memberships, and promotions.
- Recommend appropriate services based on the client’s needs and direct clinical questions to the licensed provider.
- Help increase bookings, rebooking, memberships, and package sales.
- Provide excellent customer service before, during, and after appointments.
- Check clients in and out and maintain accurate client information.
- Process payments and assist with retail/product sales.
- Request reviews and help maintain strong client relationships.
- Keep the front desk, reception area, and client-facing areas clean, organized, and professional.
- Assist with daily administrative tasks and support the owner with business operations.
What We Are Looking For
The ideal candidate is:
- Friendly, warm, and confident communicating with clients
- Highly organized and dependable
- Comfortable speaking on the phone
- Comfortable texting and communicating professionally
- Sales-oriented without being pushy
- Proactive with follow-up
- Able to multitask in a fast-paced environment
- Professional in appearance and communication
- Comfortable learning skincare, laser, and aesthetic services
- Experienced with booking software, CRM systems, or medical spa software is a plus
- Previous experience in a medical spa, dermatology office, plastic surgery office, salon, luxury service business, or similar environment is strongly preferred
Important
We are looking for someone who understands that following up is part of the job. If a potential client contacts us, we don’t simply wait for them to call back. We follow up, answer their questions, build trust, and help them take the next step toward booking.
The right person will have the personality and motivation to help grow the client base and generate revenue, while maintaining the high level of service and professionalism our clients expect from Tourmaline.
If you are energetic, personable, organized, motivated by results, and genuinely enjoy helping people, we would love to hear from you.
Pay: From $15.00 per hour
Work Location: In person
