- Displays adherence to Polara Health's mission and vision as well as departmental goals for continuous quality improvement.
- Supports all organizational, state, and federal policies and regulatory guidelines.
- Collaborate with internal and external partner supervisors and staff for improved communication and efficiency in workflow.
- Completes reports regarding complaints and grievances for data analysis and improvement planning.
- Performs quality assurance functions to accomplish organizational-wide coordination, monitoring, and reporting of quality-assurance studies according to the QA plan.
- Informs director of any new and/or revised QA regulations.
- Assists departments with the coordination of audit information and recommends appropriate data-gathering mechanisms, procedures, etc.
- Creates a satisfactory working environment with other departments performing quality-assurance studies, and assists with the accumulation, display, routing, and dissemination of information to appropriate committees, physicians, and departments.
- Assists the Director and manager with revisions to the QA plan for review.
- Assists with developing and maintaining an unusual occurrence procedure.
- Assists with the monitoring of unusual occurrences; prepares action-taken reports for the committee for the Director of Quality and Risk.
- Maintains confidentiality and excellent communication skills with partner agencies, clients and staff to provide conflict resolution and attain excellent customer service.
- Investigates and documents resolution with respect to the rights and wishes of clients, patients, visitors and Polara Health employees.
- Maintains all reporting responsibilities regarding Critical Incident Reports.
- Collaborates with staff and participates in all assigned committee meetings to aid in process improvement and brainstorming.
- Performs other duties as assigned.
- 21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions
- Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card
- Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization
- If licensed, maintains professional requirements and is willing to provide/train for Supervision as needed.
- Proficient with data management, analysis and utilization of MS Office Excel.
- Excellent analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Strong people skills to engage staff as department liaison.
- Ability to navigate electronic medical records and other databases.
- Self-starter who is motivated, energetic, and enthusiastic.
- Ability to handle frequent interruptions.
- Ability to maintain close attention to detail and accuracy.
- People – Passionately believes in people and embraces diversity
- Integrity – Does the right thing even when no one is looking
- Learning – Challenges old paradigms with critical thinking, curiosity and creativity
- Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
- Relationships – Serves colleagues and consumers with love, empathy and compassion
- Office environment, travel within the community, as needed
- Heavy exposure/use of computers, cell phones, office phones, etc.
- Ability to sit for prolonged periods throughout work hours
- Must be able to occasionally lift and/or move 5 or more pounds
- Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols
We Offer the Following Benefits to Full Time Employees:
Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient and residential positions) * Educational Reimbursement *
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
