Job Title: Lead Sales Agent
Job Department: Reservations
Job Pay Rate: $21.50 / hour
Job Summary:
As a Lead Sales Agent, you will manage luxury booking requests, drives high-value conversion, trains junior staff, and delivers exceptional concierge-level service. The role requires mastery of Property Management Systems, elite communications skills, and deep knowledge of luxury hospitality standards. Also maximizes the occupancy and average rate of the hotel by using specific selling strategies. Learn more about Broadmoor here.
Essential Duties and Responsibilities include following. Other duties may be assigned:
- Convert high-end inquiries into confirmed bookings, maximize upsell opportunities, and meet individual and team revenue targets.
- Coach, mentor, and support reservation agents during daily shifts and assist the Reservations Manager with training.
- Handle complex VIP bookings, special requests, and escalated guest concerns with absolute tact and discretion.
- Oversee daily group blocks, manage room inventory, and ensure data accuracy in the property management and booking systems.
- Coordinate seamlessly with Front Desk, Sales, and Concierge teams to ensure seamless guest arrivals.
- Proofreads outgoing confirmations.
- Answers telephones, close the sale on new reservations, make changes to existing reservations.
- Sells hotel gift certificates, transportation, dining, golf, and spa reservations.
- Meets sales goals.
- Faxes and e-mails guest.
- Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
- Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
- Execute additional duties and responsibilities as required.
Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
- Minimum of a high school diploma or General Education Degree (GED) equivalent.
- Previous experience in hospitality or administration is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
- Ability to utilize Microsoft Office tools for documentation and email communication.
- A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
- Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
- Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
- Flexible schedule, including weekends and holidays, as required by the calendar of events.
- Reasonable accommodation will be provided for individuals with disabilities.
- Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.
Why Choose The Broadmoor?
Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.
- Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
- Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.
Application Notes
- Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
- This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.
