Job Summary
We are seeking an energetic and organized Spa Coordinator to join our team. In this vital role, you will serve as the friendly face and efficient organizer behind the scenes, ensuring seamless operations at our spa facility. Your enthusiasm and exceptional customer service skills will create a welcoming environment for clients while managing appointments, communications, and administrative tasks with precision. If you thrive in a fast-paced setting and enjoy supporting a team dedicated to relaxation and rejuvenation, this is the perfect opportunity for you to make a positive impact every day!
Duties
- Welcome clients warmly, answer inquiries, and provide exceptional customer support both in person and over the phone
- Develop a strong working knowledge of the products and services offered and be able to discuss and recommend them to patients
- Responsibly manage spa related social media pages and website to include marketing and engagement
- Manage multi-line phone systems with professionalism, ensuring prompt response and accurate message taking
- Schedule appointments efficiently using computer software, maintaining an organized calendar
- Handle data entry, filing, and record keeping with accuracy
- Tasks such as inventory tracking, supply ordering, and maintaining cleanliness of the reception area
- Develop and maintain a working relationship with product reps, including scheduling in-office training sessions and promotional events
- Proofread promotional materials, appointment confirmations, and correspondence to ensure clarity and professionalism
Requirements
- Bachelor's Degree in Marketing preferred; equivalent experience in marketing or the aesthetics industry will be considered
- Experience in front desk operations within a service-oriented environment
- Excellent organizational skills with the ability to multitask efficiently in a busy setting
- Exceptional phone etiquette with experience handling multi-line phone systems and customer support inquiries
- Ability to work well under pressure while maintaining a friendly demeanor and positive attitude
- Experience with graphic design software and social media platforms a plus
Join us as a Spa Coordinator where your enthusiasm fuels our mission to deliver exceptional wellness experiences. Bring your organizational talent, communication skills, and passion for customer service to create an inviting atmosphere that keeps clients coming back!
Benefits:
- Employee discount
- Paid time off
Work Location: In person
