Description:
JOB DESCRIPTION
Job Summary:
The Eligibility Analyst determines initial eligibility in assisted housing programs such as Housing Choice Voucher (HCV), Affordable Housing, or any other housing program administered by the agency.
Essential functions:
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Schedule, re-schedule, and conduct applicant interviews for eligibility
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Assist applicants in attempting to find appropriate assistance by informing them of the documentary materials necessary to complete applications for appropriate programs and interpret program criteria and objectives
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Assists clients by phone and in person as a result of both scheduled appointments and unscheduled drop-ins
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Receive, review, verify and substantiate a variety of eligibility data received from applicant including income, legal status, social services assistance, and background checks
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Prepare, update, and maintain applicant files and input necessary data to and from East Baton Rouge Parish Housing Authority (EBRPHA’s) database system
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Assist in maintaining the waiting lists in a current status based on information available from applicant
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Notify wait-list applicants as they approach the top of a specific waiting list, with housing prospectively available, and schedule up-dating interviews to acquire current documents and assure that applicant remains eligible for applicable programs
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Assist in purging all waitlists annually for requested and updated information
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Maintains the established minimum eligible families in an applicant ready pool in accordance to established occupancy standards
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Calculates rent by computing applicant income, deductions, and completing required forms
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Assist in conducting orientations sessions with new participants to explain program regulations, lease obligations, quality standards, policies and regulations
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Prepare correspondence and documentation
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Maintain applicant and new client files
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Audits all applicant files and makes final applicant eligibility determination
Supervisory responsibilities:
Work environment
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In office setting
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Communication with applicants on a consistent basis
Physical demands
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Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated
Travel required
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Must poses a valid driver’s license
Additional duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Required education and experience
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A minimum of one year of prior experience in property management, housing programs, case management, social services, or tenant relations
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Proficiency with MS Office, including Outlook, Word, and Excel and excellent communication skills, both written and verbal
Preferred education and experience
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Case management and intake experience with individuals and families
