Senior Dental Patient Coordinator
Holistic Dental Center of New Jersey · Millburn, NJ · Full-time, In-office $25–$35/hour + performance bonus
Why This Role Is Different
Most dental front desk jobs are about processing insurance and managing chaos. This one isn't.
Holistic Dental Center of New Jersey is a fee-for-service biologic dental practice in downtown Millburn. Patients travel from across NJ, NY, and PA for care they can't find anywhere else — and they arrive engaged, health-conscious, and ready to invest in their health. That changes everything about the front desk role: no assembly-line scheduling, no being treated like an afterthought. You'll be the voice of a practice patients genuinely trust, and the doctors will treat you as the professional you are.
What You'll Do
- Be the first voice new patients hear — and the reason they book
- Guide inquiries from first call to scheduled appointment with warmth and confidence
- Walk patients through fees and financial arrangements with confidence
- Deliver concierge-level service to patients who notice and appreciate it
- Keep front desk operations running smoothly using proven systems
- Work directly with the doctors as a trusted right hand — not just "the front desk"
What You Bring
- 3+ years of dental front desk experience (this is a senior role — we're looking for someone who's already excellent at this)
- Exceptional phone skills and a track record of converting new patient inquiries
- Strong understanding of dental insurance verification and claims
- Comfort delivering concierge-level service to high-end patients
- Ability to follow systems, meet KPIs, and work within structured protocols
Bonus points for:
- Fee-for-service or out-of-network practice experience
- Open Dental experience
- Front office leadership or management experience
Compensation & Benefits
- $25–$35/hour based on experience
- Performance bonus — your results are rewarded, not just expected
- Health insurance
- Paid holidays + PTO
- Guaranteed 35+ hours/week
- Beautiful downtown Millburn location, steps from NJ Transit (easy commute, great lunch options)
About Us
We're a doctor-owned practice led by Dr. Sachi and Dr. Parth Shah, focused on the connection between oral health and whole-body wellness. Our team is small, tight-knit, and takes real pride in the patient experience — from the first phone call to the goodie bag patients leave with. We invest in our people the same way we invest in our patients.
How to Apply
Apply through Indeed with your resume. Dental front office experience is required for this role. We review every application and respond quickly to strong candidates — if you're a fit, you'll hear from us within days, not weeks.
Screening Questions
- How many years of dental front office experience do you have?
- Have you worked in a fee-for-service or out-of-network dental office?
- Tell us about a time you turned a hesitant caller into a scheduled new patient. What did you say?
- How do you handle a new patient who says your fees are too expensive?
- What percentage of new patient phone calls would you estimate you successfully scheduled at your last office?
- Have you supervised team members or managed front office operations?
- What was your previous office's approximate monthly production? (Estimate is fine — this helps us understand the scale you've worked at.)
- Which dental software have you used? (select all that apply)
- Open Dental
- Dentrix
- Eaglesoft
- Curve Dental
- Carestream
- Dentimax
- Dolphin
- ABELDent
- Other
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
