Company provides device deployment and repair, on-site field service for K-12 school districts, photo enforcement system maintenance, and back-office violation processing. Our teams keep classrooms, campuses, and critical infrastructure running every day. Company supports NYC Department of Education schools across the Bronx with break-fix field service under a national IT services prime.
What You'll Do
- Own daily ticket triage: review the triage workbook, assign work through the Lead Technician,
and keep the queue moving across onsite, pickup, inquiry, and quote ticket flows.
- Produce and submit the Daily Productivity Reports and produce the Monthly Productivity
Report on cadence.
- Manage the routing of tickets and workflows.
- Run the NYC office and warehouse: staffing, coverage, facility needs, and operational
discipline.
- Manage, coach, and develop the NYC team
- Handle client-side operational contacts day to day; escalate commercial issues to corporate
leadership with clear context.
- Monitor engagement capacity and quality against contract expectations; flag risks early.
What You'll Bring
- Experience managing field service, IT deployment, or comparable operations.
- Demonstrated client-facing reporting rigor - you have owned daily/monthly deliverables to a
demanding customer.
- Strong working command of Excel/Google Sheets and ticketing systems; comfortable running
operations from a workbook.
- Calm triage judgment: you can prioritize a full queue, rebalance a roster, and communicate
changes clearly.
- Experience in K-12, public-sector, or other compliance-heavy environments preferred
