We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
$15 hourly
Responsibilities:-
Communicate with housekeeping to make sure guest rooms are ready
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Bookkeeping: keep accurate records of all hotel guest account information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
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Greet guests and complete check-in and check-out processes efficiently
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Handle reservations, room assignments, and payment processing
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Answer phone calls and respond to guest questions or requests
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Resolve guest concerns in a professional and timely manner
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Maintain accurate records and update guest information in the system
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Communicate with housekeeping and maintenance to ensure rooms are ready and issues are addressed
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Balance the cash drawer and complete end-of-shift reports
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Keep the front desk and lobby area clean and organized
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Follow hotel policies, procedures, and safety standards
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Provide basic information about the hotel and the surrounding area
Qualifications:-
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Must have graduated high school, received a GED or equivalent
- High school diploma or equivalent required
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Strong communication and interpersonal skills
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Basic computer skills and the ability to learn hotel systems
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Ability to multitask and stay organized in a fast-paced environment
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Reliable, punctual, and able to work 2nd shift hours, including weekends and holidays
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Professional appearance and attitude
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Problem-solving skills and the ability to handle guest concerns calmly
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Ability to stand for extended periods and perform light administrative tasks
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
