Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialists primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory.
BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.
Responsibilities:
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Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
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Be willing to travel to any BTI customer inside or outside our area of responsibility.
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Review and explain, technology, maintenance, repair, or other service concerns directly with the customer and document to work orders
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Promote and sell dealer service programs directly to customers.
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Complete reports and forms required in conjunction with work assignments.
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Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
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Maintain condition of mobile service vehicle, inventory, tools and equipment.
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Follow safety rules and regulations in performing work assignments.
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Account for all time and material used in performing assigned duties
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Complete John Deere training courses and other continuing education classes, as assigned.
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Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.
Experience, Education, Skills and Knowledge:
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3+ years of agricultural experience, preferably John Deere experience
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Outstanding interpersonal and customer service skills
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Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
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Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
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Ability to use Service Advisor and perform basic computer functions
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Ability to operate vehicles and equipment used for diagnostic purposes
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Ability to lift at least 75 lbs. repeatedly
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High school diploma or equivalent experience required; associates degree preferred
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Valid driver’s license is required; CDL and forklift license preferred
Benefits:
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401(k) w/ company match
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Health and Dental Insurance
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Life Insurance
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Paid Time Off
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Training and Development Opportunities
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Company Paid Holidays
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Employee Discounts
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Employee Assistance Program
