Are you someone who enjoys connecting with people, staying organized, and making a positive impact every day?
GameDay Men's Health is seeking a Patient Care Coordinator / Medical Assistant to become the welcoming face of our Billings clinic. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
At GameDay, we believe healthcare should feel different. Our mission is simple: to help men regain their energy, confidence, and quality of life through world-class testosterone replacement therapy and men's health services. The person in this role is often the first and last interaction our patients have, making them an essential part of the overall patient experience.
Primary Responsibilities
This position is primarily administrative and patient-facing, including:
- Greeting and checking in patients
- Answering phones, text messages, emails, and CRM communications
- Scheduling appointments and managing provider calendars
- Assisting prospective patients with questions about our services and guiding them through the new patient process
- Supporting patient retention through outstanding customer service and follow-up
- Verifying services and ensuring accurate billing and documentation
- Maintaining patient records within the EMR while adhering to HIPAA standards
- Managing multiple priorities while maintaining a calm and professional demeanor
Clinical Support (Cross-Training Provided)
As a small team, we value versatility and provide training opportunities for motivated individuals. Depending on experience and certification, responsibilities may also include:
- Rooming patients and obtaining vital signs
- Collecting patient histories for provider review
- Performing phlebotomy and processing laboratory specimens
- Administering testosterone, vitamin, and other injections
- Assisting providers with in-office procedures
- Supporting daily clinic operations
What We're Looking For
The ideal candidate is someone who:
- Has an upbeat, engaging, and professional personality
- Enjoys building relationships and helping people feel comfortable
- Is highly organized and able to juggle several tasks simultaneously
- Is confident using computers, electronic medical records, and communication platforms
- Communicates clearly both in person and over the phone
- Works well independently and as part of a small collaborative team
- Is dependable, adaptable, and eager to learn new skills
Preferred Qualifications
- Experience in a medical office, healthcare administration, or customer service role
- Knowledge of medical terminology
- Experience with EMR/EHR systems
- Medical Assistant or Phlebotomy experience preferred but not required for the right candidate
- Current BLS certification preferred
Benefits
- Competitive hourly pay
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid training and professional development
- Opportunity to expand clinical skills through cross-training
- Supportive team environment with opportunities for growth
If you enjoy creating exceptional patient experiences and want to be part of a modern, relationship-focused healthcare practice, we'd love to meet you.
Work Location: In person — Billings, MT
Pay: $19.00–$22.00 per hour (DOE)
Pay: $19.00 - $22.00 per hour
Benefits:
- Employee discount
- On-the-job training
Education:
- High school or equivalent (Required)
Experience:
- EMR systems: 1 year (Preferred)
- Injection administration: 1 year (Preferred)
- Phlebotomy: 1 year (Preferred)
- Patient interaction: 1 year (Preferred)
Ability to Commute:
- Billings, MT 59102 (Required)
Work Location: In person
