Sales & Studio ManagerRockstar Pole Fitness
OUR STORY
At Rockstar Pole Fitness, we believe movement is more than fitness. It's confidence, empowerment, self-expression, and transformation.
We are a luxury-inspired pole and aerial fitness studio creating experiences that help people reconnect with themselves through movement, music, sensuality, strength, and community.
What started as a studio has become a movement. Our members walk through our doors for a workout, but stay for the confidence, connection, and growth they discover along the way.
Show up. Become.
OUR MISSION
We exist to create a space where people feel seen, supported, empowered, and unapologetically themselves.
We believe Pole dance can change lives. We believe confidence is built, not born. And we believe every person deserves a space where they can take up space boldly.
If you are passionate about leadership, community, client experience, and helping people become the strongest version of themselves, we would love to meet you.
THE ROLE
The Sales & Studio Manager is the heartbeat of the studio experience.
This role is responsible for creating an elevated, welcoming, high-energy environment while driving membership growth, retention, team leadership, and daily operations.
You will lead with both strategy and heart supporting our team, building strong client relationships, maintaining studio excellence, and ensuring every person who walks through our doors feels like they belong here.
This is a leadership role for someone who thrives in a fast-paced environment, naturally connects with people, takes initiative, and genuinely cares about creating unforgettable experiences.
RESPONSIBILITIESSALES & MEMBER EXPERIENCE
- Lead membership growth and retention strategies
- Handle all client inquiries via phone, email, social media, and in person
- Develop and implement strategies to meet monthly, quarterly, and annual sales targets
- Manage all client and prospect inquiries (phone, email, in-person)
- Conduct consultations, intro offers, and upsell services
- Process bookings and payments
- Build and maintain a strong pipeline of leads and new business opportunities
- Manage the full sales cycle from lead generation to closing
- Track all sales activity within company systems
- Reduce cancellations through proactive communication and client care
- Personally handle cancellation requests with a retention-first mindset
- Maintain an attrition rate below 5%
- Create opportunities to surprise and delight clients
STUDIO CULTURE & COMMUNITY
- Help maintain the Rockstar culture and energy in every interaction
- Build authentic relationships with members and staff
- Foster a positive, empowering, inclusive environment
- Support studio events, workshops, performances, and community experiences
- Be a visible leader within the studio community
Customer Experience
- Deliver a high-touch, luxury-level experience for every client
- Foster a welcoming, inclusive, and community-driven environment
- Ensure every visit feels personalized and memorable
TEAM LEADERSHIP
- Lead, motivate, and support the front desk and instructors
- Help maintain high standards of professionalism and customer care
- Manage staff schedules and studio coverage
- Conduct team check-ins, coaching, and performance reviews
- Support onboarding and training of new team members
- Lead by example with positivity, accountability, and initiative
OPERATIONS
- Oversee daily studio operations and ensure smooth workflow
- Maintain studio cleanliness, organization, and luxury presentation standards
- Ensure safety procedures and operational systems are consistently followed
- Manage inventory, supplies, and retail organization
- Assist in optimizing class schedules and studio efficiency
- Handle administrative tasks, reporting, and studio systems
- Report on studio performance to leadership
PRE-REQUISITES & ATTRIBUTESWHO YOU ARE
- A natural leader with strong people skills
- Highly organized and proactive
- Passionate about fitness, wellness, empowerment, and community
- Confident handling sales and client relationships
- Comfortable multitasking in a fast-paced environment
- Experienced in customer service and team management
- Someone who brings positive energy into every room they walk into
EXPERIENCE REQUIREED
- 3+ years in sales, and fitness, wellness, or studio management
- Experience leading teams and managing client relationships
- Familiarity with booking software and studio systems preferred
- Experience with content creation and social media preferred
- Ability to build relationships, handle challenges, and support clients through all stages of their journey
PERKS
- Discounted studio membership
- Discounts on retail and workshops
- Growth opportunities within the company
- Access to an empowering and supportive community
- The opportunity to make a real impact in people’s lives every single day
Compensation
$45,000-55,000 per year depending on experience and commission
Paid time off
HOURS
- Full time
- Tues-Saturday evenings and weekends required
GROWTH OPPORTUNITIES
At Rockstar Pole Fitness, we believe in growing leaders from within.
This role has strong potential for long-term growth into senior leadership positions as the company continues to expand.
Please email your resume and cover letter to [email protected]
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
