Job Description:
The General Manager is responsible for leading all aspects of restaurant operations to ensure profitability, outstanding customer service, and compliance with brand standards for quality, service, and cleanliness. This role involves supervising and developing management and staff teams, managing financial and operational performance, and fostering a positive work environment. The General Manager works closely with ownership/leadership to set goals, create actionable plans, and drive results.
Key Responsibilities:
· Oversee daily operations to ensure efficient, profitable, and high-quality service.
· Lead, coach, and develop Crew and Shift Managers.
· Hire, train, and develop management and staff to build a strong, future-ready team.
· Ensure compliance with all health, safety, and sanitation regulations; maintain high standards of cleanliness and food quality.
· Deliver exceptional customer service and handle customer concerns promptly and professionally.
· Manage inventory, order supplies, and verify deliveries for quality and accuracy.
· Monitor restaurant finances, including cash handling, food costs and preparing reports.
· Implement and uphold operational procedures to maximize efficiency and profitability.
· Collaborate with ownership to set and achieve restaurant goals; create and execute plans for continuous improvement.
· Organize staff schedules, ensuring adequate coverage and flexibility.
· Participate in marketing initiatives to increase sales and customer engagement.
· Foster a positive, inclusive, and motivating work environment.
Required Skills and Qualifications:
· Previous General Manager experience, preferably in high-volume quick service restaurants or hospitality.
· Proven leadership and team management skills; ability to coach and motivate others.
· Excellent communication, organizational, and problem-solving abilities.
· Strong customer service orientation.
· Experience with inventory, budget, and financial management.
· Ability to multitask and adapt in a fast-paced environment.
· Must be 18 years or older.
· 2 years of experience in quick service restaurants or hospitality.
· Proficiency with POS systems and basic computer skills.
· Flexibility to work various shifts, including nights, weekends, and holidays.
This position is eligible for the following benefits:
· Competitive Salary
· Paid vacation
· Tuition Reimbursement through Archways to Opportunity
· Medical, Dental and Vision Coverage
· 401K
· Phone allowance
· On Demand Wages with Zayzoon
· Performance Incentive Program
· Opportunities for advancement and ongoing professional development.
Work Environment:
· On-site, fast-paced, and high-volume restaurant setting.
· Supervision of multiple managers and a large team of staff.
· Requires standing for extended periods, multitasking, and occasional lifting.
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
This job posting contains some information about what it is like to work in a quick serve restaurant, but it is not a complete job description. People who work in a restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
