Job Title: Customer Service Representative
Location: Hildale, UT
Job Type: Full Time
Company: Village CapitalInvestment LLC
Introduction:
Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.
Key Responsibilities:
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Receiving inbound calls from current and potential clients
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Place outbound calls to follow up with clients on a resolution to their issue
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Assisting with their basic mortgage needs to achieve one call resolution
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Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
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Partner with internal and external departments to resolve client issues
Basic Qualifications:
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High school or equivalent (Preferred)
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Computer skills: 1 year (Preferred)
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Customer Service Experience
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Excellent Phone Etiquette
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Keeping composure during stressful predicaments
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Possess a strong work-ethic
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Must be attentive to detail
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Must be computer proficient (Excel, Word, Gmail, Google, etc.)
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Always seeking to improve
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Commitment to confidentiality
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Essential organizational skills
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Exceptional verbal and written communication
Benefits:
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401(k) matching
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Dental insurance
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Vision insurance
In Summary:
If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village CapitalInvestment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!
