We are seeking an experienced Head of Operations to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.
Responsibilities
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Lead, mentor, and manage a team of five operations professionals.
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Oversee daily operations, including deal processing, payments, reporting, and workflow management.
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Manage operational systems, software integrations, and third-party vendors.
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Troubleshoot operational and system issues to ensure business continuity.
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Identify opportunities to improve, automate, and scale operational processes.
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Develop and maintain operational documentation and best practices.
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Partner with leadership to optimize operations and implement new technologies when beneficial.
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Evaluate the existing technology stack and recommend improved systems or processes where appropriate.
Technology Environment
You'll work with a technology stack that includes:
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Lend SaaS (CRM)
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MoneyThumb
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DataMerch
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HyperVerge
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Additional integrated operational tools and third-party platforms
Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.
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Proven experience leading operations teams in a fast-paced environment.
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Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is strongly preferred.
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Demonstrated success improving processes and scaling operational functions.
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Strong leadership, organizational, analytical, and problem-solving skills.
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Hands-on approach with the ability to balance strategic thinking and day-to-day execution.
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Comfortable working across multiple operational systems, software integrations, and third-party platforms.
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Experience evaluating and implementing process improvements and operational technologies.
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Startup or high-growth company experience is a strong plus.
