Audiovisual Service Technician
The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.
Position Responsibilities:
- Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
- Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
- Perform preventative maintenance and daily AV system checks
- Provide technical support to end users in person and by phone
- Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
- Provide AV system user training
- Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
- Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
- Attend daily engineering and operations & maintenance meetings
- Ensure compliance with change management processes for system updates or changes
- Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials
Required Qualifications:
- Ability to travel to various job sites as needed
- Physical requirements: ability to walk continuously, stand 6–8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
- Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, and similar platforms
Desired Qualifications:
- AVIXA CTS certification
- Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Thinklogical
Audiovisual Service Technician
The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.
Position Responsibilities:
- Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
- Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
- Perform preventative maintenance and daily AV system checks
- Provide technical support to end users in person and by phone
- Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
- Provide AV system user training
- Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
- Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
- Attend daily engineering and operations & maintenance meetings
- Ensure compliance with change management processes for system updates or changes
- Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials
Required Qualifications:
- Ability to travel to various job sites as needed
- Physical requirements: ability to walk continuously, stand 6–8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
- Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, and similar platforms
Desired Qualifications:
- AVIXA CTS certification
- Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Thinklogical
