JOB SUMMARY:
The Concierge serves as the first point of contact for residents, families, visitors, and
vendors, and provides essential administrative support to the community. This role is
integral to creating a warm, welcoming, and professional environment while ensuring
operational excellence and adherence to Twenty20 Management’s mission: to improve the
lives of our customers, uphold commitments to staff and residents, and contribute to a
rewarding and enjoyable workplace.
Weekend Shift Hours: 8a to 8p every weekend
QUALIFICATIONS:
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Professional demeanor and appearance, with the ability to maintain composure in a busy
environment.
- Ability to work cooperatively with residents, families, staff, and outside professionals.
- Commitment to core values: Integrity, Accountability, Efficiency, Customer Focus, and
Workplace Culture.
- Must pass required background checks and meet all regulatory health and training
requirements.
- Because staffing levels in senior living are census- and care-needs driven, work hours and
schedules are not guaranteed and may be modified, increased, or reduced at any time based
on operational and business needs.
SPECIFIC REQUIRED SKILL, EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one-year related experience
and/or training; or equivalent combination of education and experience. Ability to operate
and navigate an iPad effectively. Demonstrate good judgment and decision-making skills.
Ability to make choices, decisions, and act in the resident’s best interest. Ability to react and
remain calm in difficult situations. Familiar with infection control. Ability to handle multiple
priorities. Understanding of advanced directives and end of life.
Work Location: In person
