Sr. Business Analyst, ServiceNow
Coppell, TX
What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special - whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy.
At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands - Chili's® Grill & Bar and Maggiano's Little Italy® - and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you'll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.
Brinker International is an equal opportunity employer. We're proud to provide a welcoming, respectful environment where everyone can thrive.
Job Summary
The Senior Business Analyst partners with the ServiceNow Product Owner to support and enhance the ServiceNow platform. This role serves as the primary point of contact for assigned business stakeholders, gathering requirements, documenting business needs, writing user stories, and managing product backlogs. The Senior Business Analyst works closely with stakeholders and developers to ensure solutions align with business objectives and platform standards while providing excellent customer service. This role is ideal for someone looking to grow into a Product Owner or Product Management career path.
What You'll Do
- Serve as the primary Business Analyst for assigned ServiceNow products and business stakeholders.
- Lead requirements gathering sessions and document business needs for platform enhancements.
- Translate business requirements into clear user stories, acceptance criteria, and backlog items.
- Partner with Product Owners and development teams to refine and prioritize work.
- Manage assigned stakeholder backlogs and ensure requests are properly documented and groomed.
- Build and maintain strong relationships with business stakeholders while providing regular communication on request status.
- Create supporting documentation, process flows, and knowledge articles as needed. Escalate risks, dependencies, and complex business decisions to the Product Owner.
What You Bring to the Team
- 2 to 3 years of experience working with the ServiceNow platform.
