Appliance Technical Support Assistant Manager
We specialize in major appliances for smaller kitchens and specialty markets. We are convenient to public transportation and are close to most major highways. We have modern offices, a business casual dress policy and are an operation driven busy environment. For more information candidates can view our website www.summitappliance.com
This role is based in our Edison, NJ office.
Candidates must have experience with customer service, over the phone and or field technical experience.
Duties & Responsibilities
· Respond to technical inquiries via the phone, email and in person.
· Provide troubleshooting/diagnostics assistance to repair technicians for Appliance products which encompasses refrigerators, washer dryer combo units, microwaves, ranges & dishwashers.
· Research technical bulletins and repair knowledge-base to ensure information provided to the repair technicians is current and accurate
· Record call information, including a synopsis of the situation and recommendations in Sugar system.
· Order parts, research part availability.
- Look continuously for methods to improve business performance.
· Provide technical assistance to parts department/service employees.
· Develop and maintain a working relationship with vendors and clients.
· Develop superb customer relations and maintain a high level of service.
· Other duties as required from time to time by the management
Skills & Qualifications
· Minimum 2 years of experience in the appliance industry, along with a proven track record of leadership and management.
· Extensive experience on a customer service team, including a strong working knowledge of technical processes, policies, and techniques.
· Excellent verbal and written communication skills.
· Must be able to work on a fast paced environment with strong organizational and multi-tasking skills.
· Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
· Ability to learn basic troubleshooting techniques for major appliances and some mechanical problem solving skills
· Computer proficiency in Microsoft Office and Google Drive.
Rate of pay: $24.00-$26.00 hour, commensurate with experience
All employees receive:
- Medical/Dental insurance (some employee contribution is required)
- Company paid vision and life insurance.
- 401k with a company match.
- Paid vacation and sick time.
- Discretionary bonuses and profit sharing
Promotion and growth opportunities
Pay: $25.00 - $26.00 per hour
Work Location: In person
