Job Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, manage daily operations, and ensure the property meets its financial and service standards. Your leadership will inspire teams, optimize revenue, and uphold our commitment to delivering memorable guest experiences. This is an exciting opportunity for a proactive leader passionate about hospitality management and operational excellence. Marriott experience a plus!!
Responsibilities
- Oversee the daily operations of the hotel, ensuring smooth functioning across departments including front desk, housekeeping, food and beverage, and maintenance.
- Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth.
- Manage hotel budgets, including revenue management, expense control, and financial planning to maximize profitability.
- Implement and maintain hotel guest service standards to deliver exceptional guest experiences that promote loyalty and positive reviews.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data management.
- Coordinate with human resources on staffing needs, training programs, performance evaluations, and employee relations.
- Monitor hotel guest relations and resolve any issues promptly to ensure high levels of customer satisfaction.
- Conduct regular financial operations reviews including night audits, billing accuracy, and revenue reporting.
- Develop strategies for marketing and sales initiatives to increase occupancy rates and revenue streams.
- Maintain compliance with safety regulations, hotel policies, and industry standards while managing hospitality operations budgets effectively.
Experience
- Proven supervisory experience in hospitality or hotel management roles with a strong background in overseeing daily hotel operations.
- Extensive knowledge of hospitality management practices including revenue management, guest services, property management systems (PMS), and human resources functions.
- Demonstrated leadership skills with the ability to manage diverse teams across multiple departments effectively.
- Experience managing budgets, financial operations, and implementing cost-control measures within a hospitality setting.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions in diverse markets.
- Familiarity with multi-line phone systems, phone etiquette, night audit procedures, and customer service excellence is essential.
- Strong managerial communication skills to coordinate teams and liaise with stakeholders at all levels.
- Previous experience working with hospitality reservation systems and property management software is preferred.
Join us as a Hotel General Manager where your leadership will shape memorable guest experiences while driving operational success!
Pay: $58,000.00 - $62,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
