Scope of Position
The Security Officer ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.
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Professional demeanor appropriate for a luxury environment.
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Able to handle a multitude of tasks in an ever-changing environment.
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CPR, First Aid and AED Certifications, preferred.
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Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.
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Minimum of six (6) months experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.
- Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.
Responsibilities
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Always comply with JW Marriott Miami Turnberry Resort & Spa regulations to encourage a safe and efficient resort operation.
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Adhere to office policies set forth by security management.
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Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards.
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Answer phones using standard greeting and assist the caller with their needs.
- Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
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Always use proper radio etiquette.
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Complete security activity logs, documenting all activity during shift.
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Respond to all incidents in a timely manner.
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Ensure all incident reports are completed accurately.
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Defuse any incidents of threats or violence within the resort.
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Respond to emergency situations, including medical, security, guest complaints, etc.
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Administer First Aid/CPR, as necessary.
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Control all keys within the guidelines established.
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Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.
Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons. -
Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.
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Knowledgeable of the resorts computerized locking system.
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Receive and process all lost and found items as per procedures established.
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Respond to all guest requests immediately.
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Perform any additional duties as required by management.
Education
- High school diploma: experience in a large hotel environment, preferred.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Must be able to work in a fast-paced environment.
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Must be physically fit to lift, pull, and push items up to 100 pounds.
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Also requires standing/walking/reaching and bending throughout shift.
