Join our team and play a critical role in delivering an exceptional customer experience from start to finish. As a Warranty Parts Specialist, you’ll be the driving force behind our warranty parts process—overseeing everything from product readiness and parts sourcing to issue resolution and ongoing support across all business channels.
What We Offer
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Competitive health, dental, and vision plans
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401(k) plan with match after 12 months
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Employee assistance program and chaplain services to support mental and emotional well-being
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Paid time away from work - sick, vacation, holidays, and parental time
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Generous employee product purchase discount
Who We Are
Gabriella White is home to our family of brands – Gabby and Summer Classics. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the everyday to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.
As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.
What You Do
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Owns and manages the warranty parts process from product development through post-launch support.
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Partners with cross-functional teams to support warranty parts readiness prior to product launch.
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Identifies, documents, sources, and maintains warranty parts and related specifications across all channels.
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Maintains and continuously improves the centralized Warranty Parts Library, ensuring accuracy of part specifications, photos, dimensions, compatibility information, and supporting documentation.
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Coordinates with domestic and international vendors to obtain accurate part information, support sourcing needs, and resolve warranty parts issues.
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Manages and responds to warranty parts requests through appropriate systems, ensuring timely resolution and accurate documentation.
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Performs physical validation of parts and materials as needed, including inventory checks, fit and compatibility verification, hardware confirmation, and evaluation of replacement options.
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Evaluates returned materials and products for reuse, cannibalization, or alternate recovery opportunities to support cost control and inventory optimization efforts.
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Analyzes warranty-related trends, recurring issues, and process gaps, providing recommendations to improve efficiency, reduce lead time, improve accuracy, and lower overall warranty costs.
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Supports cross-functional problem solving and serves as a subject matter resource for warranty parts processes, systems, and issue resolution.
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Maintains accurate records, reporting, and system data related to warranty parts management and warranty support activities.
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Assists with ongoing process improvement initiatives related to warranty operations, parts management, inventory recovery, and customer support effectiveness.
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Oversees warranty parts operations across all business channels.
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Supports cross-functional warranty parts readiness and coordination.
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Maintains the Warranty Parts Library and supporting system data.
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Coordinates parts sourcing, validation, and issue resolution activities.
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Supports cost control, recovery, and inventory optimization efforts.
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Serves as a warranty parts subject matter resource across the organization.
How Your Success is Measured
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Warranty resolution efficiency
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First-time accuracy
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Warranty parts readiness
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Parts Library and system accuracy
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Cost control and recovery support
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Cross-functional and vendor responsiveness
What You Bring
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Two or more years of experience in quality assurance, warranty, or parts management preferred.
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Previous experience in warranty processes, parts management, sourcing practices, and operational workflows.
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Understanding of hardware, components, product compatibility, and replacement part validation.
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Ability to manage and maintain detailed parts documentation, specifications, and system data with a high level of accuracy.
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Ability to balance administrative, analytical, and hands-on operational responsibilities.
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Strong organizational, problem-solving, and critical thinking skills.
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Ability to manage multiple priorities, requests, and timelines with minimal supervision.
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Strong communication and cross-functional collaboration skills.
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Ability to work effectively with domestic and international vendors.
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Experience using workflow, inventory, and operational systems, including Jira, Syspro, PIM, 2Ship, Airtable, Outlook, and Teams.
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Experience managing centralized parts documentation within SharePoint, Microsoft Lists, Excel, or similar platforms.
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Proficiency in Microsoft Office applications, particularly Excel and Outlook.
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Ability to perform physical validation activities, including inventory checks and fit verification.
Safety
All employees are expected to always act in a safe manner and ensure that those around them and do not put themselves or others at risk. Safety is everyone’s responsibility. At all times working, safely is a condition of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential
functions.
