Overview:
The Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks. The Bartender ensures that guests receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally.
Job Requirements:
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Requires in-depth knowledge of all aspects of bartending and cocktail preparation
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Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
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Ability to handle various requests in an efficient manner
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Accurate cash handling skills
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Have the ability to stand for an entire 8-hour shift
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Must maintain a safe work environment at all times
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Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
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Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
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Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
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Must be able to read and comprehend online orders
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Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
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Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
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Must be well-organized and have ability to multi-task in a fast-paced environment
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Must satisfactorily fulfill all department training requirements
Job Duties:
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Fulfills online orders efficiently, accurately, and with a sense of urgency
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Pays close attention to product and order accuracy
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Keeps staging area and pickup window organized and free of clutter
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Effectively communicates any necessary changes to an order
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Processes order transactions as needed through the online system and in-house POS;
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Follows SAP’s Cash Handling Policies & Procedures
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Mixes cocktails using liquor, juices, soda and mixers.
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Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender.
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Rotates liquor, bottled beer and wine inventory.
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Maintains security of all bar supplies.
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Fills ice bins as needed, using scoop and pail.
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Changes soda boxes, beer kegs and CO2 when needed.
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Prepares and cuts up garnishes.
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Restocks all bar supplies, including stirrers, straws & napkins.
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Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies.
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Completes monthly inventory of product according to SAP standards & policies.
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Cleans all surfaces during shift and end of shift.
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Effectively communicates any necessary changes to an order
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Prepares or puts finishing touches on food and beverage orders
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Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
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Resolves guest issues in a timely fashion, or escalates to the appropriate
Job Duties:
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Provide excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele
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Handle card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift
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Keep an eye on patron intoxication levels and respond appropriately
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Identify belligerent customers, and work with management when needed to maintain a safe environment
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Clean the bar and the surrounding area of spills and other messes as needed
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Other duties as requested
