Position Summary:
The Sales Support Specialist will play a vital behind-the-scenes role in our sales and operations team. This individual will be responsible for providing internal support to our sales representatives and operations teams, ensuring accuracy and efficiency in creating estimates, processing orders, and maintaining strong vendor relationships. The ideal candidate will be detail-oriented, well-organized, and able to apply logical thinking and critical problem-solving skills to ensure smooth operations.
Key Responsibilities:
- Utilize custom estimate calculators to generate accurate estimates based on product specifications and customer needs, applying logical reasoning and attention to detail.
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Manage and ensure the timely and accurate processing of customer orders, maintaining consistency throughout the process.
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Maintain clear, proactive communication with vendors to ensure efficient order fulfillment and recommend improvements to the Director of Operations for optimized workflows.
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Collaborate closely with the Sales Reps, Director of Sales, and Director of Operations to provide seamless internal support and assist with logistical tasks.
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Track and organize all sales support data and documentation to ensure accuracy and accessibility.
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Continuously seek efficiencies and identify areas for process improvement within the order processing and estimating system
Qualifications
- 1–3 years of experience in sales support, operations, or order processing.
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Strong logical reasoning skills and high attention to detail.
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Reliable accuracy in data entry, documentation, and order processing.
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Excellent communication skills for coordinating with vendors and internal teams.
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Comfortable using calculators, CRM tools, and spreadsheets (Excel/Sheets).
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Strong organizational and time-management abilities.
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Proven problem-solving skills and a continuous improvement mindset.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
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Ability to use hands and fingers to operate computer equipment and design tools.
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Occasional lifting of up to 25 pounds of equipment or materials.
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Tolerance for environmental conditions such as noise, temperature changes, or outdoor exposure.
Mental Demands:
- Strong attention to detail, time management, and organizational abilities.
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Ability to adapt to changing priorities and work independently or as part of a team.
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Capacity to manage multiple tasks and deadlines in both routine and complex situations.
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Sound judgment and problem-solving skills.
Emotional Demands
- Strong interpersonal skills and the ability to accept feedback.
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Capacity to manage sensitive or confidential information responsibly.
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Resilience and flexibility when facing shifting priorities, tasks, or timelines.
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Adapt to changing creative direction or project scope.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Work Environment
This position operates in a professional office environment or approved remote setting. Standard office equipment such as computers, phones, photocopiers, and filing cabinets may be used. Periodic visits to fleet yards or vendor locations may be required. Occasional travel or extended hours may be necessary depending on business needs.
ADA Accommodations Statement
Digital Scoreboards LLC is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation to perform the essential functions of this position or to participate in the application or interview process, please contact Human Resources.
