POSITION SUMMARY:
Reporting to the Director of Annual Giving & Operations, the Development Operations Coordinator supports the daily administrative and operational functions of the Development Department. This role is responsible for maintaining the integrity of donor database systems, processing donor financial transactions, coordinating donor stewardship activities, and assisting with the planning and logistics of fundraising events and annual campaigns.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Oversees the accuracy and integrity of Salesforce donor databases and fundraising platforms, including but not limited to: Salesforce, Classy, OneCause, and Traction.
- Ensures proper documentation and financial recording to support accurate reporting and compliance.
- Manages the administrative processing of both in-person and online donations and pledges.
- Records all contributions and pledges accurately, processes payments, and provides support for donation-related reporting and data management in coordination with the finance department.
- Assists both the Director of Annual Giving and Development team with the planning, marketing, and logistical coordination of special events and annual campaigns such as: Event Design, Sponsorship Management, Auctions, Raffles and Ticketing.
- Manages administrative processing, acknowledgement, and stewardship of donations and donor campaigns through data entry and spreadsheet applications.
- Coordinates Moves Management systems and processes such as donor profiling, funding, prospecting and tracking and solicits reminders for development team.
- Scans, files, uploads and maintains digital and physical documents.
- Manages donor accounts receivables.
- Possesses a collaborative spirit and a team-player mentality, paired with the ability to work independently when needed.
- Works with the departments technology infrastructure and supports the team in using our systems effectively.
- Demonstrates strong interpersonal skills and the ability to represent the organization in a professional manner.
- Works effectively with other key JCC departments to provide effective and efficient service delivery.
- Ability to define problems, develop solutions, collect data, establish facts, and draw valid conclusions.
- Ability to manage and balance a variety of responsibilities in a fast-paced environment under tight time constraints.
- Ensures adherence to and integration of the agency core values (shared lenses) Masa (reflection, return & renewal), B’Tzelem Elohim (dignity and potential), B’rit (belonging & commitment), Hit’orerut (amazement & gratitude), D’rash (inquiry, dialogue & transmission), K’dushah (intentionality & presence) and Tikkun Olam (responsibility).
- Recognizes that the JCC of Greater Pittsburgh gathers individuals representing diverse backgrounds, beliefs, and practices.
- Creates a warm and welcoming environment.
- Maintains a high degree of organization and attention to details.
- Adheres to Jewish Community Center of Greater Pittsburgh policies and procedures.
- Actively supports and participates in continuous intra-departmental and agency-wide quality improvement processes. “Everyone, Every Day, Closer to Better”.
- Actively promotes and maintains agency customer service standards.
- Ensures compliance with all state, federal and local regulating agencies.
- Generates necessary reports and documentation as needed and/or required.
- Ability to communicate verbally and in writing.
- Ability to operate personal computers (hardware and software).
- Ability to work evenings, weekends, and holidays, as required.
- Ability to travel, as needed.
- Ability to perform other related duties, as needed and/or required.
(These responsibilities are not to be construed as a complete statement of all duties performed.)
ESSENTIAL JOB DUTIES:
While performing the above duties, this position routinely requires handling persons and/or objects and moving safely throughout the building. This position may include walking, sitting, climbing, balancing, stooping, kneeling, crouching and crawling. This position requires communicating, either verbally or in writing. This position frequently requires moving items weighing up to 25 pounds. This position occasionally requires moving items weighing up to 50 pounds. Must be able to complete all essential functions of the job with or without reasonable accommodations.
SUPERVISION EXERCISED:
None
SUPERVISION RECEIVED:
Supervision from Director of Annual Giving & Operations
QUALIFICATIONS:
Bachelor’s degree in business administration or non-profit management and 2-5 years of experience in non-profit development, fundraising operations or administrative coordination preferred. Strong working knowledge of Customer Relationship software, Salesforce and Microsoft Office Suite.
CERTIFICATIONS:
PA Criminal History Clearance
PA Child Abuse Clearance
FBI Clearance
PA Mandated Reporter Training
First Aid/CPR Certification
Equal Opportunity Employer
Please submit resume and cover letter to:
Jewish Community Center of Greater Pittsburgh
Attn: Human Resources Department
5738 Forbes Avenue
Pittsburgh, PA 15217
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
