About Hobort Shipping & Logistics
Hobort Shipping & Logistics is a fast-growing international freight forwarding and logistics company specializing in shipping between the United States and Ghana. We provide air freight, ocean freight, vehicle shipping, auto parts sourcing, warehousing, and logistics solutions.
We are looking for an energetic, organized, customer-focused professional who enjoys wearing multiple hats and takes pride in keeping an office running efficiently.
This position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with customers while maintaining accurate records and supporting daily operations.
Position Summary
The Front Office Administrator serves as the first point of contact for customers while overseeing office administration, customer service, bookkeeping support, scheduling, and general office operations.
This role is critical to ensuring customers receive exceptional service while maintaining organized financial and administrative records.
ResponsibilitiesCustomer Service
- Greet walk-in customers professionally
- Answer incoming phone calls
- Respond to emails, WhatsApp, Facebook, and website inquiries
- Assist customers with shipment status updates
- Prepare shipping quotations
- Create customer invoices
- Receive customer payments
- Resolve customer concerns professionally
- Maintain excellent customer satisfaction
Front Office Administration
- Open and close the office daily
- Maintain organized customer files
- Prepare daily reports
- Manage office supplies and inventory
- Schedule appointments
- Coordinate with warehouse staff
- Coordinate with the Ghana office
- File and organize company documents
- Assist management with administrative projects
Bookkeeping & Accounting Support
- Record daily income and expenses
- Maintain accurate financial records
- Issue invoices and receipts
- Track customer balances
- Process payments
- Reconcile daily transactions
- Prepare weekly financial summaries
- Assist with payroll records
- Work with QuickBooks (or similar accounting software)
- Support month-end bookkeeping activities
Logistics Administration
- Create shipment files
- Verify shipping documents
- Track incoming and outgoing shipments
- Coordinate pickups and deliveries
- Monitor shipment schedules
- Update customers throughout the shipping process
- Assist with freight documentation
Office Operations
- Maintain filing systems
- Manage calendars
- Order office supplies
- Organize meetings
- Keep reception area professional
- Support company management with daily operational tasks
Required Qualifications
- Minimum High School Diploma
- Associate or Bachelor’s Degree preferred
- 2+ years Customer Service experience
- 2+ years Administrative experience
- Bookkeeping experience preferred
- Excellent computer skills
- Strong Microsoft Office skills
- Excellent written and verbal communication
- Strong organizational skills
- Ability to multitask
- Professional appearance
- Positive attitude
- Reliable transportation
Preferred Qualifications
Experience in one or more of the following:
- Freight Forwarding
- Shipping & Logistics
- Warehousing
- International Trade
- Customs Documentation
- QuickBooks
- CRM software
- Accounting software
Technical Skills
Preferred experience with:
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Google Workspace
- QuickBooks
- Adobe PDF
- WhatsApp Business
- CRM software
- Shipping management software
Soft Skills
We are looking for someone who is:
- Highly organized
- Detail-oriented
- Honest and trustworthy
- Friendly and customer-focused
- Professional
- Self-motivated
- Fast learner
- Able to prioritize work
- Able to work independently
- Strong problem solver
Performance Expectations
Successful candidates will:
- Respond promptly to customer inquiries
- Maintain accurate records
- Keep customer accounts organized
- Deliver exceptional customer service
- Meet daily administrative deadlines
- Ensure office operations run efficiently
- Support company growth through professionalism and accountability
Benefits
- Competitive hourly pay
- Paid Holidays
- Paid Time Off
- Performance Bonuses
- Professional Development Opportunities
- Career Growth
- Friendly Team Environment
- Stable Full-Time Position
Why Join Hobort Shipping?
At Hobort Shipping & Logistics, you’ll be part of a growing international logistics company with opportunities to learn every aspect of freight forwarding, customer service, operations, and business administration. We value professionalism, integrity, teamwork, and continuous improvement.
If you enjoy helping customers, staying organized, and making a real impact in a growing business, we’d love to hear from you.
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Gym membership
- Health insurance
- Paid training
- Professional development assistance
Work Location: In person
