With a legacy spanning over 35 years, Harris Spice has been a trusted partner and leading supplier of high-quality spices, herbs, and innovative seasoning blends. With international facilities and a global supply chain, we proudly serve multiple channels of trade—including industrial bulk, food service, and retail. Our commitment to excellence, quality and consistency has earned us the trust of some of the nation’s largest and most recognized brands. As Harris Spice continues to grow, we are dedicated to cultivating a dynamic, inclusive workplace where innovation thrives. We're looking for diverse, talented individuals who are ready to grow with us and help strengthen a brand known for trust, quality, and bold flavor solutions.
Position Overview/Job Summary:
Harris Spice is seeking a highly skilled and hands-on IT / Network Administrator to support and administer the company’s technology environment. This position plays a key role in maintaining reliable, secure, and efficient IT operations across end-user systems, network infrastructure, servers, cloud services, and business applications. The IT / Network Administrator will provide advanced technical support while managing and troubleshooting core infrastructure, including Windows servers, Microsoft 365, Active Directory, Microsoft Entra ID, VMware, LAN/WAN, Wi-Fi, VPN, firewalls, network equipment, endpoint security, and storage systems. This is a technical position that requires the ability to work across the full IT environment. The successful candidate will be equally comfortable providing hands-on support to employees, resolving complex desktop and application issues, administering network and server environments, and participating in infrastructure upgrades and technology projects.
Essential Job Functions:
· Provide Level 2/3 technical support for Windows desktops, laptops, printers, peripherals, software, and business applications.
· Diagnose and resolve hardware, software, connectivity, performance, printing, email, and authentication issues.
· Provide onsite support to employees.
· Install, configure, image, deploy, upgrade, and maintain computers and peripheral equipment.
· Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive.
· Assist with user accounts, passwords, MFA, permissions, onboarding, transfers, and offboarding.
· Manage Help Desk tickets and meet established SLAs.
· Document issues, resolutions, configurations, and procedures.
· Provide professional and responsive customer service to technical and non-technical users.
· Administer, monitor, maintain, and troubleshoot LAN, WAN, Wi-Fi, VPN, and network infrastructure.
· Configure and troubleshoot switches, routers, firewalls, wireless access points, VLANs, and VPNs.
· Troubleshoot TCP/IP, DNS, DHCP, routing, switching, wireless, Internet, and connectivity issues.
· Monitor network performance, availability, and capacity.
· Support Ubiquiti/UniFi or similar network equipment.
· Maintain network diagrams, IP addressing, configurations, and infrastructure documentation.
· Support hosted VoIP systems and troubleshoot network-related issues.
· Coordinate with Internet, telecommunications, and technology vendors.
· Administer and troubleshoot Windows Server environments.
· Support Active Directory, Group Policy, DNS, DHCP, file/print services, permissions, and user accounts.
· Administer Microsoft Entra ID and Microsoft 365 identity services.
· Support VMware vSphere, ESXi, and vCenter environments.
· Support Dell servers, storage systems, and Nimble SAN or similar technologies.
· Monitor server health, performance, storage, and availability.
· Assist with server upgrades, migrations, patching, backups, and disaster recovery.
· Troubleshoot server, virtualization, storage, and application issues.
· Support endpoint security, antivirus/EDR, patch management, and endpoint management systems.
· Assist with MFA, access controls, security policies, vulnerability remediation, and security incidents.
· Support company business applications and coordinate with vendors when necessary.
· Provide basic SQL Server administration and troubleshooting.
· Use PowerShell or other scripting tools to automate routine IT tasks.
· Participate in and manage assigned IT infrastructure projects, including network upgrades, server migrations, hardware refreshes, Microsoft 365 initiatives, and security improvements.
· Maintain IT asset inventory and lifecycle management.
· Create and maintain technical documentation, procedures, network diagrams, and system records.
· Coordinate with third-party vendors and service providers.
· Participate in scheduled maintenance and occasional after-hours or emergency support.
· Perform other duties as assigned.
· Perform other duties as assigned.
· This job description describes just some of the main duties, activities and responsibilities for the role which may change at any time with or without prior notice.
Skills/Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Network Administration, or related field preferred; equivalent experience may be considered.
- 5+ years of progressive IT experience in desktop support, systems administration, network administration, or infrastructure support.
- 3+ years of hands-on desktop/end-user support in a business environment.
- Strong experience with Windows 10/11 and Microsoft 365.
- Strong working knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft Entra ID.
- Strong understanding of TCP/IP, LAN/WAN, Wi-Fi, VPN, VLANs, switching, routing, and firewalls.
- Experience supporting servers, network equipment, endpoint security, and business applications.
- Working knowledge of SQL Server
- Strong troubleshooting, analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to prioritize multiple issues and projects and work independently.
- Strong customer service skills and professional demeanor.
Preferred Skills & Certifications:
- Experience supporting Windows Server environments.
- Experience with Ubiquiti networking equipment, Dell servers, storage solutions, or hosted VoIP systems.
- Experience with endpoint security solutions, remote monitoring and management (RMM) tools, or ticketing systems such as NinjaOne.
- Exposure to SQL Server, or basic database administration.
- Experience coordinating with technology vendors.
- Knowledge of ITIL best practices.
- CompTIA A+
- CompTIA Network+
- Microsoft Fundamentals certifications (Microsoft 365 or Azure)
- Ubiquiti UniFi certification (USRCA) or equivalent
Physical Requirements
· Regularly sit, stand, walk, bend, kneel, and reach while performing job duties.
· Frequently use hands and fingers to operate computers, keyboards, tools, and other equipment.
· Lift, carry, push, and pull equipment weighing up to 50 pounds, including computers, monitors, printers, and networking equipment.
· Install and remove equipment in offices, server rooms, and other work areas, which may require working under desks, climbing ladders or step stools, and accessing confined spaces.
· Perform repetitive motions involving typing, mouse use, and handling small components.
· Read computer screens, technical documentation, and equipment labels with or without reasonable accommodation.
· Occasionally work in server rooms or equipment closets where temperatures and noise levels may vary.
· Travel between company locations, when required, to provide onsite technical support.
· Ability to respond to occasional after-hours or emergency support needs, as business operations require.
Pay: $28.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
