The telephone interviewer conducts activities associated with the collection of data from caregivers
receiving various services, such as MST. This position will represent ABH® and its services in a
positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required;
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Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
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Conduct surveys in accordance with preferred interviewing practices;
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Completion of surveys on-line or manual entry of data after the measure is administered;
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Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
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Generate reports as required;
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Staff the toll-free TAM dedicated phone line;
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Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
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Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
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Performs other tasks/responsibilities as required to support the business operations.
Requirements
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Associate’s Degree required;
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1 year customer service/administrative work experience required;
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Attends annual Conflict of Interest training.
Benefits
part time position
